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Add me.
Jimmy
ribau,
Jimmy
Monday, November 4, 2002, 11:26:36 AM, you wrote:
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ribau> Date: Mon, 04 Nov 2002 09:26:36 -0800
ribau> Subject: Re: Follow-up
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ribau> You're damn right, I'm frustrated. I have a decade's worth of investment in
ribau> Easy Language and Omega products, and you've left me without an upgrade
ribau> path. You've also left me with an unfinished and buggy charting program
ribau> that I must use daily in my business. And, quite frankly, it bothers me
ribau> that this product is still being sold in Europe without any hope for
ribau> support or upgrade.
ribau> I work in a major metro area of the West Coast yet the internet here is
ribau> unreliable even though I'm using DSL from the major phone company. That's
ribau> just the nature of internet connections. That's why I use DTN satellite for
ribau> my quotes, and it's never failed in over four years. Why would I downgrade
ribau> to internet delivery of quotes?
ribau> I'll tell you what you guys can do. You can finish SP6 and deliver it
ribau> yesterday as promised, and then work on a TS2Ki sequel that doesn't depend
ribau> on the internet, or at least open it up to other providers like DTN. Then
ribau> you can work on Omega's attitude toward it's long time clients.
ribau> I for one, don't appreciate being promised an upgrade for the software I
ribau> use to make money, only to have the upgrade abandoned at the last minute by
ribau> the promising company which then offers a completely different alternative.
ribau> That's called bait and switch in any legitimate business, and that pisses
ribau> off long time customers who have come to expect far more from the company.
ribau> Omega showed great promise when I started using SC3. Over the years, I've
ribau> seen Omega lose it's direction, lose it's credibility, and turn it's back
ribau> on those who should be it's top priority.
ribau> You seem to have come recently to Omega, perhaps I'm wrong, but check the
ribau> archives at http://www.purebytes.com/archives/, they contain the whole
ribau> story...some topics to search for that come quickly to mind:
ribau> History Bank doesn't work
ribau> tool bar on left causes chart shift on re-open of charting
ribau> double tool bar issue
ribau> charting slows to a crawl during fast markets even on P4
ribau> prices in quote window don't match prices on charts
ribau> product still being sold in Europe
ribau> floating point issue
ribau> stops in systems don't work correctly
ribau> Tracking Center and WorkSpace Assistant use huge amounts of resources
ribau> Omega promised SP6, then pulled it
ribau> DMI calculation incorrect
ribau> TS2Ki will not chart some DTN index calcs
ribau> etc, etc, etc
ribau> And trust me on this one, that shill you've had planted on this list for
ribau> many years does not help your case. We all know Omega has been listening,
ribau> but chose not to respond with anything useful.
ribau> Don't waste our time with denials and workarounds. None of these issues has
ribau> ever been adequately addressed by Omega. What will you do to make things
ribau> right? All I seem to get out of Omega is more sales promos and no
ribau> solutions.
>>>Thank you for your interest in speaking to me about your frustrations. I am
>>>very happy to speak with you about the many changes and positive
>>>developments we have going on at TradeStation. Our company is completely
>>>committed to Service Excellence and I will work with you to understand any
>>>issues you'd like to discuss with the hope of relieving your frustrations.
>>>Please contact me through TradeStation's Support team and ask for me by
>>>name; I will call you back at your convenience. Thanks for giving me an
>>>opportunity to respond to your concerns.
>>>>...you know what Stephen, I won't go with TS6 or sequel until it goes
>>>>satellite, it's amateur until then, the INet is too unreliable for quote
>>>>transmission...meanwhile, I'm pissed at Omega for abandoning TS2Ki while it
>>>>was incomplete. Tell me why shouldn't I defect from this orphan platform?
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