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Ditto
> -----Original Message-----
> From: ribau@xxxxxxxxxxx [mailto:ribau@xxxxxxxxxxx]
> Sent: Monday, November 04, 2002 12:27 PM
> To: omega-list@xxxxxxxxxx
> Subject: Re: Follow-up
>
>
> You're damn right, I'm frustrated. I have a decade's worth of
> investment in
> Easy Language and Omega products, and you've left me without
> an upgrade
> path. You've also left me with an unfinished and buggy
> charting program
> that I must use daily in my business. And, quite frankly, it
> bothers me
> that this product is still being sold in Europe without any hope for
> support or upgrade.
>
> I work in a major metro area of the West Coast yet the
> internet here is
> unreliable even though I'm using DSL from the major phone
> company. That's
> just the nature of internet connections. That's why I use DTN
> satellite for
> my quotes, and it's never failed in over four years. Why
> would I downgrade
> to internet delivery of quotes?
>
> I'll tell you what you guys can do. You can finish SP6 and deliver it
> yesterday as promised, and then work on a TS2Ki sequel that
> doesn't depend
> on the internet, or at least open it up to other providers
> like DTN. Then
> you can work on Omega's attitude toward it's long time clients.
>
> I for one, don't appreciate being promised an upgrade for the
> software I
> use to make money, only to have the upgrade abandoned at the
> last minute by
> the promising company which then offers a completely
> different alternative.
> That's called bait and switch in any legitimate business, and
> that pisses
> off long time customers who have come to expect far more from
> the company.
> Omega showed great promise when I started using SC3. Over the
> years, I've
> seen Omega lose it's direction, lose it's credibility, and
> turn it's back
> on those who should be it's top priority.
>
> You seem to have come recently to Omega, perhaps I'm wrong,
> but check the
> archives at http://www.purebytes.com/archives/, they contain the whole
> story...some topics to search for that come quickly to mind:
>
> History Bank doesn't work
> tool bar on left causes chart shift on re-open of charting
> double tool bar issue
> charting slows to a crawl during fast markets even on P4
> prices in quote window don't match prices on charts
> product still being sold in Europe
> floating point issue
> stops in systems don't work correctly
> Tracking Center and WorkSpace Assistant use huge amounts of
> resources
> Omega promised SP6, then pulled it
> DMI calculation incorrect
> TS2Ki will not chart some DTN index calcs
> etc, etc, etc
>
> And trust me on this one, that shill you've had planted on
> this list for
> many years does not help your case. We all know Omega has
> been listening,
> but chose not to respond with anything useful.
>
> Don't waste our time with denials and workarounds. None of
> these issues has
> ever been adequately addressed by Omega. What will you do to
> make things
> right? All I seem to get out of Omega is more sales promos and no
> solutions.
>
> >>Thank you for your interest in speaking to me about your
> frustrations. I am
> >>very happy to speak with you about the many changes and positive
> >>developments we have going on at TradeStation. Our company
> is completely
> >>committed to Service Excellence and I will work with you to
> understand any
> >>issues you'd like to discuss with the hope of relieving
> your frustrations.
> >>Please contact me through TradeStation's Support team and
> ask for me by
> >>name; I will call you back at your convenience. Thanks for
> giving me an
> >>opportunity to respond to your concerns.
>
> >>>...you know what Stephen, I won't go with TS6 or sequel
> until it goes
> >>>satellite, it's amateur until then, the INet is too
> unreliable for quote
> >>>transmission...meanwhile, I'm pissed at Omega for
> abandoning TS2Ki while it
> >>>was incomplete. Tell me why shouldn't I defect from this
> orphan platform?
>
>
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