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just more of the same-old, same-old....in the land of high tech....
just like bees swarming.....they ignore the "buzzing" of the little guy
until they get "stung".
...and I thought this recession was "curing" arrogance in the world of high
tech.
Guess not.
The EXACT SAME SCENARIO happened to me with Tradestation Technologies.
> -----Original Message-----
> From: Leslie Walko [mailto:l.walko@xxxxxxxxxxx]
> Sent: Monday, October 28, 2002 7:18 PM
> To: bob; Omega List
> Subject: A reply to Bob Pelletier of CSI
>
>
> Hello Fellow Traders:
>
> I have received a sufficiently bizarre demand from Bob Pelletier,
> President of CSI that I would like to share it with everyone.
>
>
> BACKGROUND:
> Since I posted a bug report on the Omega List, CSI corrected an
> ongoing series of bugs that they have ignored since August.
> The fix took only one day.
> So far, so good, but why is it necessary to post to the Omega
> List
> before CSI wakes up and applies a bug fix?
>
>
> THE BIZARRE DEMAND:
> Pelletier is pestering me with Email.
> He wont stop.
> He keeps demanding that I APOLOGIZE for revealing
> their incompetence.
> Seriously.
> Apologize for a legitimate bug report???
>
>
> So dear fellow traders, I NEED YOUR ADVICE:
> Should we make it a policy to apologize to data vendors
> or software vendors when we reveal their software bugs?
> How florid should the apology be?
> Should the apology be proportional,
> or inversely proportional to our
> financial losses caused by the bugs.
>
> Should we apologize to vendors before they fix the bug?
> Pelletier 1st demand for an apology arrived BEFORE the bug was
> fixed!
> Or is it OK to wait with an apology until after the bug is fixed?
> (Assuming the 'bug fix' is not a manual insert into the database
> :-)
>
> Kindly post your votes on this issue.
> Please send a copy to bob@xxxxxxxxxxx, so he can tabulate his own
> results.
>
> Still recovering from my 'CSI draw down', Leslie Walko
> --
> "Life is a tragedy for those who feel, a comedy for those who
> think"
> Horace Walpole, 4th earl of Orford, in a letter dated about 1770
>
>
>
> bob Pelletier wrote:
> >
> > Dear Walko:
> >
> > I'm still waiting on your apology through and to the Omega
> List. It better be
> > good, sincere and with no conditions!
> >
> > Bob Pelletier
> >
> > Leslie Walko wrote:
> >
> > > Oh, boy. This is even more complicated.
> > > Well, I hope someone can figure what went wrong!
> > >
> > > Please keep me posted on what the correct solution is.
> > > By all mean, I am delighted to rescind any comments.
> > > As soon as the numbers are correct, I shall post to the Omega
> > > list.
> > >
> > > Leslie
> > >
> > > bob wrote:
> > > >
> > > > OK Leslie:
> > > >
> > > > Forget about what I said earlier. The CBOT's website actually under
> > > > certain
> > > > conditions sometimes reports wrong open interest
> information for TY2.
> > > > You
> > > > announced to the world that CSI wrongly reported a reading, but that
> > > > reading is
> > > > what we received from the CBOT. There are no "bugs" to
> correct at our
> > > > end,
> > > > however. We looked at an earlier date on the CBOT website
> (from a few
> > > > days ago)
> > > > when the CBOT reported an Open interest in the vicinity of
> 70,000 for
> > > > the December
> > > > 2002 contract when they should have reported 970,000.
> > > >
> > > > Admittedly something was wrong then and we will attempt to
> resolve the
> > > > anomally.
> > > > What is happening is that for some unknown reason whenever
> the reported
> > > > open
> > > > interest goes over 900,000 in total, the CBOT reports a value net of
> > > > 900,000.
> > > > This error has caused quite a bit of trouble for some customers
> > > > including us and
> > > > you.
> > > >
> > > > You dared to write those nasty accusations to the Omega List. I
> > > > believe you
> > > > should recind your comments with an immediate retraction
> and an apology.
> > > >
> > > > Now let me see if I can offer you a way to better time your trades.
> > > > Perhaps you
> > > > could change your rolling criteria to look for volume AND
> open interest
> > > > to signal
> > > > a roll before you attempt to mocve to the next contract.
> This way both
> > > > readings
> > > > will be required to facilitate a roll, and you will not be
> so likely to
> > > > migrate to
> > > > the next contract accidentally. In effect you will provide
> some data
> > > > redundancy
> > > > in your decision making.
> > > >
> > > > The exchanges, and just about everyone in the data
> processing business
> > > > makes
> > > > mistakes from time to time. You should count on this to happen
> > > > occasionally
> > > > instead of going off the deep end pointing fingers whenever you are
> > > > inconvenienced. We will be diligent now that we know that
> the CBOT has
> > > > some sort
> > > > of bug in their reporting mechanism.
> > > >
> > > > I will be watching for your comments to the Omega List.
> > > >
> > > > Bob Pelletier
> > >
> > > --
> > > Regards,
> > > Leslie Walko
>
> > > --
> > > "Life is a tragedy for those who feel, a comedy for those who
> > > think"
> > > Horace Walpole, 4th earl of Orford, in a letter dated
> about 1770
>
>
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