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Hello Leslie,
If it were me I would 'apologize by switching to Pinnacle Data.
--
Best regards,
Ross mail to: ross.bond@xxxxxxxxxxxxx
Tuesday, October 29, 2002, 10:18:10 AM, you wrote:
LW> Hello Fellow Traders:
LW> I have received a sufficiently bizarre demand from Bob Pelletier,
LW> President of CSI that I would like to share it with everyone.
LW> BACKGROUND:
LW> Since I posted a bug report on the Omega List, CSI corrected an
LW> ongoing series of bugs that they have ignored since August.
LW> The fix took only one day.
LW> So far, so good, but why is it necessary to post to the Omega
LW> List
LW> before CSI wakes up and applies a bug fix?
LW> THE BIZARRE DEMAND:
LW> Pelletier is pestering me with Email.
LW> He wont stop.
LW> He keeps demanding that I APOLOGIZE for revealing
LW> their incompetence.
LW> Seriously.
LW> Apologize for a legitimate bug report???
LW> So dear fellow traders, I NEED YOUR ADVICE:
LW> Should we make it a policy to apologize to data vendors
LW> or software vendors when we reveal their software bugs?
LW> How florid should the apology be?
LW> Should the apology be proportional,
LW> or inversely proportional to our
LW> financial losses caused by the bugs.
LW> Should we apologize to vendors before they fix the bug?
LW> Pelletier 1st demand for an apology arrived BEFORE the bug was
LW> fixed!
LW> Or is it OK to wait with an apology until after the bug is fixed?
LW> (Assuming the 'bug fix' is not a manual insert into the database
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