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I had a similar experience with Cox, in Orange County, Cal. I, too,
subscribed soon after the service became available and experienced frequent
intermittent problems - problems which had disappeared by the time service
techs arrived. By persisting, however, I discovered that they have a
special service classification for persistent intermittent problems and they
sent out TWO crews to monitor the cable at both the local neighborhood
junction box and at what they call the "node", the point where the path
changes from fiber to copper for local distribution. They were on the site
monitoring for over half the day and finally located several flaky
amplifiers. Following this, service was outstanding.
Carroll Slemaker
----- Original Message -----
From: "Cash" <cashc@xxxxxxxxxxxx>
To: "Jim & Bullseye" <cayenne@xxxxxxxx>; <omega-list@xxxxxxxxxx>; "Allan
Kaminsky" <allan@xxxxxxxx>
Sent: Friday, August 25, 2000 9:50 AM
Subject: Re: Broadband Internet
> I have to say I used to be in the "have cable, want dsl" category, but now
I like
> my cable. I was one of the first in the hood to get cable internet access
and
> for the first two months it was down multiple times for hours at a time.
pretty
> much making it untenable. I would call for help and got the standard
cable
> answer of have someone out on such-and-such day (usually 3-4 days out)
> between the hours of ?-? (The most inconvenient times). Whatever they
said,
> I said go ahead and do it. Invariably, it came back up long before the
service
> people came. I'd often call after it went down again after coming up
after
> calling the service people just to get someone out when it was actually
down.
> The problem was that whenever the service people actually arrived, it was
up
> and they said they couldn't do anything about it. I finally got a
suprevisor on
> the phone and she said the service was new, still rolling out, still
getting the
> bugs out, still expanding the infrastructure, and she expected in about
2-3
> weeks, it would be much better.
>
> Surprisingly she wasn't lying!!! Since 2-3 weeks after that phone call, I
have
> not had one problem with the service. hopefully this will last. I've
even asked
> by friends to stop shorting TWX for me!
>
> No I have no desire for DSL, but we'll see if that changes as things go
along.
> Just to be on the safe side, I tell my neighbors it sucks so they won't
get it and
> suck up my bandwidth<g>.
>
>
> On 24 Aug 00, at 9:12, Jim & Bullseye wrote:
>
> > I know the nationwide move to broadband
> > suppliers is fraught with many perils,
> > frustrations, delays etc etc. We can only
> > hope that we are truly in a pioneering
> > scenario and all will be well in the
> > near-term (months? years?).
> >
> > I do want to point out that I have been
> > with Cox Cable here in the Las Vegas area and
> > my cable modem has performed extremely well
> > for the past two years. We have a blip here
> > and there, but one can count the times the
> > system has been down during a 12 month period
> > on the fingers of one hand.
> >
> > Just wanted to point out that the answer
> > to dependable broadband is coming...some of
> > us are lucky enough to enjoy it now.
> >
> > Regards
> >
> > Jim
> >
>
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