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You're absolutely right, Gerald:
"the dialup connection" dropping is certainly a problem, but PCQuote's feed
failing to go back online after the dialup interruption is a showstopper. I
could live with the loss of a few ticks during the redial, but having to
rerun the setup wizard each time is way too painful a consequence.
warmest regards,
Kimberly
-----Original Message-----
From: Gerald Marisch [mailto:gm@xxxxxxxxxxxxx]
Sent: Thursday, August 17, 2000 9:52 AM
To: Kimberly; 'David J. Slavik'; 'bkmk'
Cc: 'Omega-list'
Subject: Re: PCQuote vs. E-Signal - still broken
PCQuote.com.........
Maybe the "dial-up connection" is the problem.
I've had a cable feed for months and have had very minor, count-them-on-one
hand, failures.
Just a thought... not a criticism of anyone.
----- Original Message -----
From: "Kimberly" <kimberly@xxxxxxxxxx>
To: "'David J. Slavik'" <djstrade@xxxxxxxxxxxxxx>; "'bkmk'"
<bkmk@xxxxxxxxxxxx>
Cc: "'Omega-list'" <omega-list@xxxxxxxxxx>
Sent: Thursday, August 17, 2000 11:50 AM
Subject: RE: PCQuote vs. E-Signal - still broken
> I spoke with Undra Nicholson, email unicholson@xxxxxxxxxxx, the Tech
Support
> Supervisor for PCQuote this morning, and he indicated that "the servers
were
> failing, and are now fixed, and the PCQuote Omega Feed is now working as
of
> today(8/17/0)". I indicated that the feed failed for me this morning when
my
> ISP dialup disconnected momentarily. Symptoms were the same: Global Server
> says feed went offline, won't go online, and requires re-running of the
> setup wizard to bring the feed online.
>
> He said that "if it was failing, I'd be getting tons of calls like yours".
> Apparently he prefers his "belief" to our end-user experience. So be it.
>
> so bottom line,
>
> 1. It still fails for me, requiring a "run setup wizard" in the Global
> Server, as it has since my sign-up on Aug 8, 2000.
> 2. PCQuote think it's fixed, and since they "believe" it's fixed, factual
> input of it still failing is irrevelant to them.
>
> I cancelled my feed today, since they appeared unconcerned that it was
still
> failing for me.
>
> I'd recommend that if your feed is failing when your ISP dialup connection
> is dropped unexpectedly, you contact Undra, and let him know that he has
yet
> another user who is experiencing failures on a "we believe it's fixed"
feed.
>
> Kimberly
>
>
>
> -----Original Message-----
> From: David J. Slavik [mailto:djstrade@xxxxxxxxxxxxxx]
> Sent: Thursday, August 17, 2000 8:12 AM
> To: bkmk
> Cc: Omega-list
> Subject: Re: PCQuote vs. E-Signal
>
>
>
> ----- Original Message -----
> From: "bkmk" <bkmk@xxxxxxxxxxxx>
> To: <omega-list@xxxxxxxxxx>
> Sent: Wednesday, August 16, 2000 9:12 AM
> Subject: PCQuote vs. E-Signal
>
>
> > Does anyone have experience using PCQuote and E-Signal with TS 2000i?
> >
> > I'm currently using PCQuote and haven't had many problems until
recently.
> > Since I only trade a handful of stocks, E-Signal would also be much
> cheaper.
> > Does anyone have any thoughts about which may be better for TS 2000i and
> is
> > it worth the switch?
> >
> > Thanks,
> >
> > Barry
> >
> >
>
> Dear Mr. Slavik:
>
> I understand your frustration at your last connections, and would like to
> apologize for any inconvenience we have caused you. We had been having
> problems this past week with our server farm for Omega, but we have gotten
> those issues under control. You should no longer be experiencing
> disconnects from our servers. If you do, please contact us at:
> 1-800-772-2945.
>
> Regards,
> Paul Jordan
> PCQuote.com
> Technical Support
>
> > -----Original Message-----
> > From: Sheila Vallot
> > Sent: Thursday, August 17, 2000 7:48 AM
> > To: Paul Jordan
> > Subject: FW: Frequent loss of connection 2th33
> >
> >
> >
> > -----Original Message-----
> > From: David J. Slavik [SMTP:djstrade@xxxxxxxxxxxxxx]
> > Sent: Wednesday, August 16, 2000 7:00 PM
> > To: Omega Support email
> > Subject: Frequent loss of connection
> >
> > Below is a letter to a "list" that addresses a problem that I have been
> > having lately. Losing the connection to your data feed. Below the
letter
> > are some of the times I have lost the connection for the day of
08/16/00.
> >
> > ----- Original Message -----
> > From: "bkmk" <bkmk@xxxxxxxxxxxx>
> > To: <omega-list@xxxxxxxxxx>
> > Sent: Wednesday, August 16, 2000 9:12 AM
> > Subject: PCQuote vs. E-Signal
> >
> >
> > > Does anyone have experience using PCQuote and E-Signal with TS 2000i?
> > >
> > > I'm currently using PCQuote and haven't had many problems until
> > recently.
> > > Since I only trade a handful of stocks, E-Signal would also be much
> > cheaper.
> > > Does anyone have any thoughts about which may be better for TS 2000i
and
> > is
> > > it worth the switch?
> > >
> > > Thanks,
> > >
> > > Barry
> > >
> > >
> >
> > Date Time
> >
> > 08/16/100 08:54:28 HyperFeed Server is connected to Server
> > 206.64.123
> > .236. In all instances listed below this is the server that was used.
> >
> > 08:47:31 HyperFeed Server connection lost (Connection Cleanup).
> > 08:47:31 HyperFeed Server connection lost (Network connection lost)
> >
> > 08:43:02 HyperFeed Server is connected to Server.
> > 08:33:13 HyperFeed Server connection lost (Connection Cleanup).
> > 08:33:13 HyperFeed Server connection lost (Network Connection lost).
> >
> > 02:04:26 HyperFeed Server is connected to Server
> > 02:04:25 HyperFeed Server Connection lost (Connection Cleanup)
> >
> > 01:59:53 HyperFeed Server is connected to Server
> > 01:59:43 HyperFeed Server connection lost (Connection Cleanup)
> >
> > 20:07:34 HyperFeed Server is connected to Server
> > 20:07:33 Hyperfeed Server connection lost (Connection Cleanup).
> >
> > 16:21:29 HyperFeed Server is connected to Server.
> > 16:21:28 HyperFeed Server connection lost (Connection Cleanup).
> >
> > When I lost the connection at 08:33 this morning, and was reconnected at
> > 08:43, on the S&P 500 futures, the price moved $1,000.00 during this ten
> > minutes. I'm talking about $1,000.00 against me. This is why I have to
> > vacate my position when the connection is lost, I just don't know what
the
> > price is going to do.
> >
> > Also, yesterday, 08/15/00 at 02:21 P.M. (Central time) I never was
> > reconnected until AFTER the markets closed at 03:15.
> >
> > If you can think of anything that will help prevent these interruptions,
> > particularly during the daytime, I am willing to try anything.
Evidently
> > there are others that are feeling the same way (see letter above).
> >
> > Sincerely,
> >
> > David J. Slavik
> > 1107 Horseshoe Bend
> > Irving, TX 75061 5532
> > Phone 972 438 3748
> > Fax 972 438 4054
> >
>
>
>
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