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NYSE Rules - Limit vs. Market Orders



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Is it correct NYSE is "not obligated to execute a market order"? My
broker
is telling me the reason they didn't cover a short of mine at market is
because of the above. Forced to cancel market order, chase with limit to
cover.

Time/sales data show many transactions during the time the broker
diddled with the market order on the floor (4-5+ mins). Wild day, but GE
was trading in orderly fashion (well after peak volume selloff).

No big deal....just want to ensure broker is factually correct on NYSE
procedures, and not engaging in another form of  "covering" [up]. Any
suggestions from those who know....?