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Intraday ascii format needed



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Hello Everyone:
    In an attempt to use Ts2000 realtime I subscribed to Esignal, only to find out that when plotting a 5min chart I do not get any historical bars through Esignal. So I assume I have to build 5mincharts and Esignal will update these.
    I have been battling all day trying to  import 5min ascii files(.csv) and am having no luck whatsoever. The Global Server keeps telling the data is imported but I can't access it through plotting and no data shows up if I try edit data.
    Can someone tell me the magic format ? I can plot the same 5min file when accessed as a 3rd Party deal but can't import the data.
    And if I'm doing something blatantly wrong(such as there is a better way to get 5mincharts built)
please feel free to let me know.
Any help is appreciated. Thanks a bunch
Paula