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ribau@xxxxxxxxxxxxx wrote:
>
> Chris Worden mailed a letter on Dec 16, 1999, informing clients that v3.0
> and v3.5 would be discontinued after Jan 1, 2000. This letter was not
> received until Dec 21, 1999, probably delayed in the holiday rush. This is
> the biggest finger pointing at Worden Bros, they did not give customers
> sufficient time to make arrangements.
My mistake. I did not understand what the gripe was. I agree that the
lack of communication from TC2000 to its customers regarding discontinue
of v3 as a direct downloader is inconsiderate. I thought you were
talking about how v4 exports to v3 format. Yes I see how the former
could get a customer pretty irate. As a bystander, I find the move by
TC2000 to get all users to v4 understandable, but agree that the notice
dates you cite are unacceptable.
>
> When I confronted them with this lapse of consideration for loyal clients,
> they offered a full refund rather than discuss the problems or give a time
> frame for correction. This is unacceptable behavior from a data provider
> that has more than doubled the price of it's data since upgrading the
> software to v4 (TC2000 v3 was approx $21/month including all equities,
> indexes, and mutuals, v4 costs $30/month and when finally released, mutuals
> will be an additional $30/month). I am happily accepting their offer since
> their usual policy is to refund only 50% of remaining funds.
Quotes-plus is a lot cheaper. Approx $20 for all US stocks and funds.
Pricing above seems steep to me too.
>
> The Worden Bros export to ASCII is a real labor because it's not a "smart
> export." Each time you use it you must tell it which list to export, then
> you must enter the fields you wish exported (YYYYMMDD Open High Low Close
> Vol), and you must tell it how many days to export, and be sure to set the
> dates to Ascending because Descending is the default. If you make a mistake
> in any of this you get to do the whole thing over again. It's not quite
> like automatically exporting good old v3 data.
>
Not great programming.
> And check out the workaround if you use MetaStock:
> <snip>
yikes
> It's not in my nature to be easy on Omega, and they certainly could have at
> least prepared TS2Ki for v4 data (and a patch so TS4 could read v4), but
> the real point of this thread is that Worden Bros was apparently completely
> unaware of how the Millennium change would affect their business or their
> clients.
You are right to be upset about this. I did not understand your
complaint.
-- Tom Kohl (Tarn Software)
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