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> Received this message this morning from DBC.
yeah me too.....
They would have safed themselves and the world a lot of trouble with a
SHORT email in december alerting people to get the latest ROS at the TIME
and not NOW !!!
rgds hans
> Thought I would pass it on.
>
> Regards,
> Paul Weston
>
> -----Original Message-----
> From: JWright@xxxxxxx [mailto:JWright@xxxxxxx] On Behalf Of Customer
> Service Sent: Tuesday, January 04, 2000 2:55 AM To: 'Valued Customer'
> Subject: Attention Signal Cable, Satellite and FM Broadcast Customers:
>
>
>
> Attention Signal Cable, Satellite and FM Broadcast Customers:
> If your system is displaying "PSW expired", it is most likely caused by
> the use of an outdated version of our software. To correct this problem,
> you simply need to load the most current version of the Receiver Operating
> System ( ROS ). To do so, simply visit our Signal Service Bulletin for
> complete directions and to direct you to the site to download the newest
> version of ROS ( 75.07 ). Once you have completed this process, your
> service should be fully restored.
> http://www.dbc.com/cc/Bulletins/signal_se3.asp As many of you may have
> discovered today, our 1-800-762-7538 support number was extremely busy.
> Due to the number of customers that apparently are still using the older
> versions of ROS, this high call volume may continue for the foreseeable
> future. We are putting every possible resource on the phones in order to
> best assist you. Thank you for your patience and continued business.
> Sincerely,
>
> Scott Johnson
> VP, Client Services
>
>
>
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