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Regarding "customer relations," I just got this from an Australian pal.
He was talking about something totally unrelated to trading but I think
it applies somehow.
--
Dennis
--------------------
> Fair dinkum is not just a term, it is a way of life. Unfortunately, with
> increased global travel and communications, we're losing it here in
> Australia.
>
> To me it means that I shouldn't have to advertise that I will give
> customers a fair go. It's just what I do. But the whole business of
> "Hospitality", university courses and all, is an attempt to Americanize and
> Japaneseize (?) our tourist industry to attract customers. All customers,
> and as many of them as possible.
>
> As a result, a few customers expect miracles, and have attitudes to match.
> What do they think we are, slaves? This is how the hospitality courses
> expect you to act, grovelling, agreeing, promising everything, doing deals,
> all for the almighty dollar, or reputation.
>
> Well stuff that. Being fair comes easy, but smarming up to some unruly,
> demanding, self-righteous customer who is just as likely to sue you is
> asking too much.
>
> Luckily these represent only a small percentage of people. But it is sad
> that policy these days almost demands a self serving smile while attempting
> to make as much profit as possible.
>
> Being fair dinkum means you (and indeed both sides), may have to put up
> with arguments, abuse, bad days and good. You'll get to share in the good
> times, and be expected to help in the bad times. Acting like you're god's
> gift to the proprieter, expecting "special" treatment, and demanding
> unreasonable servitude will get you fair treatment too, a fair dinkum kick
> up the arse.
>
> Fair dinkum is not something you can buy, it has to be earned, by being
> fair dinkum in return. Tragically, it's on the endangered species list.
>
> Fair dinkum mate. (In this context it means "This is the truth.")
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