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at l(e)ast a FAST reply ...........
rgds hans
------- Forwarded Message Follows -------
From: President <OfficeOfThePresident@xxxxxxxxxxxxxxxxx>
To: "'he96@xxxxxxxxxxxxxx'" <he96@xxxxxxxxxxxxxx>
Subject: RE: SPECIAL upgrade offer !
Date sent: Tue, 7 Sep 1999 15:32:56 -0400
Dear Mr. Esser,
I understand your frustration and hope you know that as a valued Omega
Research customer, we would of course be more than happy to extend your
special upgrade offer. Unfortunately, we do not have control over the mail,
however, we have found that the best and fastest way to communicate with our
customers overseas is via E-mail. Therefore, over the next couple of months
and in the future you will be receiving more correspondences from us via
E-mail.
I believe you will be very happy with TradeStation 2000i. We've really
worked hard to make it very robust and address customer suggestions.
We look forward to hearing back from you.
Best regards,
Loren Costantino
Executive Assistant
Omega Research, Inc.
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.
-----Original Message-----
From: hans esser [mailto:he96@xxxxxxxxxxxxxx]
Sent: Tuesday, September 07, 1999 2:23 PM
To: Ralph.Cruz@xxxxxxxxxxxxxxxxx
Cc: Bill.Cruz@xxxxxxxxxxxxxxxxx;
OfficeOfThePresident@xxxxxxxxxxxxxxxxx; omega-list@xxxxxxxxxx
Subject: SPECIAL upgrade offer !
Dear Sir,
I dont want to miss to thank you very much for the
""SPECIAL upgrade offer""
I received with todays mail - september 7th 1999.
First I have been unable to realize whats so SPECIAL with
that
""SPECIAL upgrade offer"", but finally I discovered it.
It has expired some 7 days ago. <g> It had been mailed from
Florida on AUG, 24th with 25cents of postage on a large
letter and
took about 2 weeks from the US to germany, which does not
suprise me with that low priority on it. However all brokers
and
exchanges I know get their material to me in 5 days latest.
You wrote: " Several weeks ago I sent you a letter......" -
I have not
received anything before - probably you didnt have any stamp
on it
at the time.
Further: "CALL...to get your upgrade price and take
advantage of
the savings we designed exlusively for you - EXPIRES august
31st,
1999"
FINALLY I did understand that - you sent it late on purpose,
so it
has expired before it arrives and I dont start thinking to
throw out
$500 - thats real EXCLUSIVELY nice - THANK YOU.
Already some 3 years ago I had some email exchange with your
brother and complained about the BAD customer treatment your
company has in general and the TOTAL ignorance of european
customers in special. He wrote: " I have read your mail many
times "
- but obviously not understood.
You have lots of european users and still dont know after
many
years how to get a letter in time to them, while you spend a
fortune
to tour the whole of the US with your dog & pony show. Or
cant you
afford a proper stamp after that anymore or havent you heard
of
bulk mailing to an european service ?
Please dont bother to EXTEND my UPGRADE period, as I cant
bother to throw one more $ after a company who doesnt even
spend ONE to inform me about their developments.
thanks
rgds hans esser
TS 4.0 !
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