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Dear Mark;
Though I certainly am no lawyer, I'm would never be willing to take the
liability risks associated with setting up a web site (or publishing in any
way) comments adverse to Omega Research's products, regardless how good or
bad they may be. Worse still is the hostile, inflammatory language that
appears in these e-mails and on the web site coupled with threats like words
to the effect that he is nowhere near through citing all the bugs in the
Omega Research applications.
If you hope to see any bugs that may exist in 2000i or whatever of their
applications corrected. That is NOT the way to go about it. It IS a good
way to wind up sitting at the defense table in civil action which Omega
Research is probably better situated to pursue financially than the
defendant.
If you want to get the problems resolved, the best way to go about it is to
clearly identify the problems in writing WITHOUT ANY hostile, heated, or
inflammatory language. Just basically explain what happens or what's wrong
with the program and what ill effect or hardship that causes you. Of
course, you should respectfully urge the addressee to have the problem or
problems repaired at the earliest possible moment. And, very important, I
cannot express strongly enough the need to address such correspondence to
the President or Chief Executive Officer, whoever that may be BY NAME. If
you don't know the name, FIND OUT. It's as easy to do as a simple phone to
the research desk of your local library. Find out their name AND THEIR
mailing address (which are often different from the company's offices and
plants. If you elect to fax your correspondence, it's worth a call to their
office beforehand to get that person's individual fax number. Faxes of this
nature sent to the main fax number may never see the CEO's desk or even
his/her waste basket.
I am not trying to delude you into believing that your correspondence will
actually reach the CEO. But, if properly sent and respectfully worded, it
WILL fall into the hands of a CEO's assistant or a VP who can and most
likely will deal with the problem, hopefully in a way that benefits
everyone.
As for the bugs web site? I'd delete that in a New York minute.
With kindest regards,
Dick Smith
Dick@xxxxxxxxxx
----- Original Message -----
From: Mark Brown <markbrown@xxxxxxxxxxxxx>
To: Omega List <omega-list@xxxxxxxxxx>; Chris Baker <chrisbak@xxxxxxxxx>
Sent: Wednesday, April 21, 1999 12:13 PM
Subject: Re: Omega Record Revenues And 51% Increase In Income
> well I just emailed this company BancBoston info@xxxxxxxx and told them
> about the Bug Report 2000 web site that has been placed in every search
> engine on the internet.
>
> I also told them that they didn't know jack about Omega and its customers
or
> they would have down graded it.
>
> mb
>
> World Famous Bug Report 2000 > http://www.markbrown.com/BugReport2000.htm
>
>
> > Today BancBoston anlayst Jon Ekoniak (Robertson Stephens) upgraded Omega
> Research to a long-term attractive rating, from market perform.
> >
> > Perhaps Robertson Stephens should be made aware of TS 2000's being
> released with numerous problems, and Omega's ongoing refusal to admit to
any
> bugs in TS 2000.
>
>
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