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Thanks for making several excellent points, Dick. I think your thoughts are
lucid and well stated. I agree...
Having followed this list quietly for a couple years, I recall Mark making
several meaningful posts to this list in the past. Unfortunately, I
eventually found it necessary to implement a "Mark Brown" filter on incoming
email so I would not be continuously exposed to the vulgarity and general
unhappiness he expresses. Others have indicated to me that they have done
likewise.
Mark, if you're listening, be aware that the style of your messages is
probably damaging the credibility of their content.
Dick, thanks again for saying what I was thinking!
Doug
> -----Original Message-----
> From: Dick Smith [mailto:Dick@xxxxxxxxxx]
> Sent: Wednesday, April 21, 1999 5:18 PM
> To: Mark Brown; Omega List; Chris Baker
> Subject: Re: Omega Record Revenues And 51% Increase In Income
>
>
> Dear Mark;
>
> Though I certainly am no lawyer, I'm would never be willing to take the
> liability risks associated with setting up a web site (or
> publishing in any
> way) comments adverse to Omega Research's products, regardless how good or
> bad they may be. Worse still is the hostile, inflammatory language that
> appears in these e-mails and on the web site coupled with threats
> like words
> to the effect that he is nowhere near through citing all the bugs in the
> Omega Research applications.
>
> If you hope to see any bugs that may exist in 2000i or whatever of their
> applications corrected. That is NOT the way to go about it. It IS a good
> way to wind up sitting at the defense table in civil action which Omega
> Research is probably better situated to pursue financially than the
> defendant.
>
> If you want to get the problems resolved, the best way to go
> about it is to
> clearly identify the problems in writing WITHOUT ANY hostile, heated, or
> inflammatory language. Just basically explain what happens or
> what's wrong
> with the program and what ill effect or hardship that causes you. Of
> course, you should respectfully urge the addressee to have the problem or
> problems repaired at the earliest possible moment. And, very important, I
> cannot express strongly enough the need to address such correspondence to
> the President or Chief Executive Officer, whoever that may be BY NAME. If
> you don't know the name, FIND OUT. It's as easy to do as a
> simple phone to
> the research desk of your local library. Find out their name AND THEIR
> mailing address (which are often different from the company's offices and
> plants. If you elect to fax your correspondence, it's worth a
> call to their
> office beforehand to get that person's individual fax number.
> Faxes of this
> nature sent to the main fax number may never see the CEO's desk or even
> his/her waste basket.
>
> I am not trying to delude you into believing that your correspondence will
> actually reach the CEO. But, if properly sent and respectfully worded, it
> WILL fall into the hands of a CEO's assistant or a VP who can and most
> likely will deal with the problem, hopefully in a way that benefits
> everyone.
>
> As for the bugs web site? I'd delete that in a New York minute.
>
>
> With kindest regards,
>
> Dick Smith
> Dick@xxxxxxxxxx
>
> ----- Original Message -----
> From: Mark Brown <markbrown@xxxxxxxxxxxxx>
> To: Omega List <omega-list@xxxxxxxxxx>; Chris Baker <chrisbak@xxxxxxxxx>
> Sent: Wednesday, April 21, 1999 12:13 PM
> Subject: Re: Omega Record Revenues And 51% Increase In Income
>
>
> > well I just emailed this company BancBoston info@xxxxxxxx
> and told them
> > about the Bug Report 2000 web site that has been placed in every search
> > engine on the internet.
> >
> > I also told them that they didn't know jack about Omega and its
> customers
> or
> > they would have down graded it.
> >
> > mb
> >
> > World Famous Bug Report 2000 >
http://www.markbrown.com/BugReport2000.htm
>
>
> > Today BancBoston anlayst Jon Ekoniak (Robertson Stephens) upgraded Omega
> Research to a long-term attractive rating, from market perform.
> >
> > Perhaps Robertson Stephens should be made aware of TS 2000's being
> released with numerous problems, and Omega's ongoing refusal to admit to
any
> bugs in TS 2000.
>
>
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