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> From: TSBMI <tsbmi@xxxxxxx>
> To: 'chmeyer@xxxxxxxx'
> Cc: TSBMI <tsbmi@xxxxxxx>
> Subject: RE: BMI CUSTOMER SUPPORT: AN OXYMORON?
> Date: Tuesday, March 02, 1999 8:07 AM
>
> Dear Mr. Meyer,
>
> There were several things that occurred starting on 2/26/99.
> At 3:10PM EST Thursday evening, a new carrier
> (transponder) began broadcasting on Telstar V; an
> adjacent satellite to our own Galaxy III (within 2-degrees).
> The new carrier is roughly at the same frequency
> as our current Galaxy IIIR transmission. When this
> occurred, some customers throughout the country began
> experiencing random outages and interruption in service.
>
> Also, some software changes on our network
> made on Thursday night. There changes appear to have
> affected only those clients using any of Omega Research's
> software. The conditions which caused these problems
> were cleared up later in the trading day.
>
> Again, on Monday 3/1, some more software changes
> were put into place. There changes also appear to have
> affected only those clients using any of Omega
> Research's software. These problems were quickly
> discovered and reversed a short time after being made.
>
> To prevent this sort of thing from happening again,
> our Quality Assurance staff will be assisting our
> programmers in the testing of any proposed changes
> to make sure that they do not cause any problems
> for third party software users.
>
> Thank you,
> Jeff Wald - BMI Technical Support
>
> > -----Original Message-----
> > From: charles meyer [SMTP:chmeyer@xxxxxxxx]
> > Sent: Monday, March 01, 1999 8:28 AM
> > To: TSBMI@xxxxxxx
> > Subject: BMI CUSTOMER SUPPORT: AN OXYMORON?
> >
> > BMI:
> >
> > Thanks for nothing! I have been a pre-paid customer for over
> > five (5) years now but have not had a data feed since last
> > Thursday. Because your recording said the problem was due
> > to 'solar activity' I did not do any early troubleshooting in an
> > effort to solve the problem in a timely manner. Since I am
> > unable to realign my satellite dish you recommended Key
> > Point Service as a source for technical service. As you are
> > aware, they require prepayment in the form of a credit card
> > number or a check. Yet, when I asked you to vouch for me
> > as being a good customer, and good for the money, you
> > would not even fax them a work order. (I also related that
> > Schwab had potential fraud problems with their credit cards
> > so my Visa card was inactive, and that I live in a small rural
> > community in Texas.) I will remember your blatent disregard
> > for my interests as a customer when my subscription next
> > comes up for renewal. For example, I am reading on my dis-
> > cussion forums that some traders are happy with DTN; and at
> > reduced rates. Again, thanks for nothing. I know this won't do
> > any good but it will make me feel better.
> >
> > Infuriatingly Yours,
> > Charles Meyer
> >
> > CC: Omega and Real Traders Discussion Groups
> >
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