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Felix wrote:
> . . . that means they need a continuous income stream
> (to maintain business momentum)and increase the market
> size,so thats where the main focus of their actions
> will be. Customer service or pleasing is not really
> their main focus as income stream is not that as
> promising.
What this analysis overlooks is that in any mature line of business, a
MAJOR source of future business is from loyal, repeat customers. It's
called maintaining market share and customer loyalty.
Carroll Slemaker
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