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Carroll, I just checked my data and I had no outage from DBC today on
either SPU8 or $INDU. Your problem may be elsewhere. Scott
-----Original Message-----
From: Carroll Slemaker <cslemaker1@xxxxxxxx>
To: Johnson, Scott <SJohnson@xxxxxxx>
Cc: omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>
Date: Wednesday, August 26, 1998 2:22 PM
Subject: DBC Signal Data Outages
>Mr. Johnson -
>
>I'm sorry to bother you again, but the problem of Signal data outages is
>increasing and is approaching an intolerable level.
>
>I would like to get a detailed, technical explanation of the cause(s) of
>these outages and of the measures being taken by DBC, if any, to avoid
>reoccurrences in the future. The time for renewal of my subscription is
>approaching and I must decide if I wish to continue with DBC.
>
>I feel that I will need to speak directly with a technician
>knowledgeable in these areas if I am to get a full understanding -
>having you or a designate act as a conduit to relay the information to
>me from someone else will almost certainly not work. So, will you
>please either give me a direct telephone number of someone who can
>discuss this matter with me, or have such a person give me a call at
>(949) 586-5673?
>
>This morning data on S&P futures was out from 7:01 a.m. PDT until 07:24
>and then intermittently until 07:35. Also, the DJIA was out from 06:42
>until 07:01, from 07:28 until 07:32, and from 07:36 until 07:43. A
>check with my broker (using CQG) during the S&P outage confirmed that
>the S&P was still trading and he was receiving data. If his service can
>receive and distribute the data, then DBC should be able to do so also.
>
>Thank you for your help in this matter.
>
>Sincerely,
>
>Carroll Slemaker
>
>
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