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Larry wrote:
<snip>
How about that a program that only cost me $19.95 has been
>Y2K compatible for 6 years--this just shows that some companies are
>customer oriented and some are not. Its obvious that Omega has been
>interested in feathering their nest with glowing magazine reviews and
>not taking care of their customers.
Agreed. Intuits Quicken Basic 98 is Y2K compliant. As discussed on this
list previously, a Y2K patch would not be too hard of a fix for TS 4.
Omega seems to care about pushing more products out the door rather than
fixing current ones. Their arrogance toward existing customers will be
punished in the marketplace.
>IMHO TS5.0 and SC5.0 and any other super duper (super costly) upgrade,
>32bit or other wise should wait and present customer who spent their
>money should be provided with a Y2K patch without delay. If a small
>company in Iowa can fix their Y2K problem in 1992 its obvious that the
>problem has been known for several years--why has Omega procrastinated
>for so long? Could the answer be that the profit factor on a free patch
>is mighty low?
TS 5 $500 upgrade verse free patch...you decide.
>Now all you defenders of Omega don't flame me at once--I know a cheap
>accounting package is much less complex than Omega's products but the
>point is these kinds of problems should not be put off till the last
>moment.
Ignore em. They got a delete button, they can use it.
All I know is that I when try adding any futures contracts to the TS server
with a delivery date of Jan 00 + and it goes DUH, then 'nuff said.
>Why not ease customers minds and do the right thing?
Customer service = SNAFU or FUBAR...you decide....Oh, I forgot, they
PROMISED a patch later, sometime, this year, etc...a pound of Omega
promises go for about a penny these days, about what their stock's worth
<g>....
Tony Haas
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"...to the last I grapple with thee;
from hell's heart I stab at thee;
for hate's sake I spit my last breath at thee."
-from Melville's Easy Language
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