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Hi Jay! Sounds good! Thanks again! Take it easy.
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--- In equismetastock@xxxxxxxxxxxxxxx, JayTownsend@xxxx wrote:
> Hi Bruneski:
>
> No, I don't know the answer. But I do recognize that it can be a
problem and
> I've found that Equis/MetaStock support is very helpful. Their
email support
> is generally less than 24 hours, and if you go to their on-line
support you
> are connected directly to a support analyst. (All on weekdays,
during
> working hours, SLC.) Only change that I'm aware of recently is you
now need
> your customer number for either one, which means second hand or
bootleg
> copies don't get support. You can get some good dialogs and
excellent
> answers from them, and they are responsive for technical issues.
However,
> for some of the other problems - they are out in left field. For
example: I
> create my futures portfolio in an order where grains are at the top
of the
> folder; livestock next; food and fiber next; etc. I use UA/CSI to
create
> these folders in this order (very easy to work with by the way),
and The
> Downloader keeps them in this sequence too. However, MetaStock re-
sorts
> these files automatically without giving you the option to leave
them in the
> sequence they are in, in the folder. This causes problems for
futures
> traders like me. Do you think that Equis listens to this type of
problem.
> No way. Their answer was for me to rename my files with leading
numbers in
> order to get them in my preferred sequence.
>
> So, back to my point, they are great for specific technical issues
but have
> deaf ears when it comes to supporting ease of use.
>
> Jay
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