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I have to agree that some of the tech support crew are unbelievably clueless
and that Lynn is knowledgeable.
Lionel Issen
lissen@xxxxxxxxxxxxxx
----- Original Message -----
From: "Allan Wade" <allanwade@xxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: Saturday, August 11, 2001 11:36 AM
Subject: RE: Equis have updated their Symbol database at last ***CAUTION***
> This is not the first time I have received conflicting/wrong information
> from them. If someone is in a tech support position, they shouldn't be
> guessing at solutions. I fully understand that no one person can know
> everything about a product. If they don't know an answer, they should tell
> you that, research it with someone who does know the answer, and get back
to
> you. I can certainly respect somebody for doing that.
>
> As far as my "Goofs" comment goes, I was basing that on this current bad
> experience coupled with my attempted upgrade to 7.2 PRO from 7.03 PRO.
I've
> got 3 copies of 7.2 EOD sitting here because someone at Equis screwed
up...3
> times. I guess they have a hard time with the letters EOD and PRO. After
10
> days (and about 6 phone calls) they finally got it right. I guess I expect
> too much from a company who sells $1500 software.
>
> It is good to know that other people have had good experiences with their
> tech support. In my case, though, I haven't. From what I have seen here on
> the board, it appears as though Lynn from Equis is the most knowledgeable.
> The next time I call, I'm going to see if I can request him.
>
>
> Allan Wade
> Phoenix, AZ
> email: allanwade@xxxxxxxx
>
> -----Original Message-----
> From: owner-metastock@xxxxxxxxxxxxx [mailto:owner-metastock@xxxxxxxxxxxxx]
> On Behalf Of neo
> Sent: Saturday, August 11, 2001 3:41 AM
> To: metastock@xxxxxxxxxxxxx
> Subject: RE: Equis have updated their Symbol database at last
***CAUTION***
>
> Allan
>
> I do not consider the people at Equis goof off's. MetaStock is a complex
> program. I have yet to find a program without bugs and limitations.
> MetaStock is the best program that I have found to date. We are all
subject
> to error. I have found Equis Support to be quite good.
>
> I am sorry that you received some wrong information.
>
> neo
>
>
> ~ I wish those goof off's ay Equis would get their act
> ~ straightened out. This
> ~ means that I went through a reinstall (and indicator/system tester
> ~ conversion) for nothing. They could have just emailed me some/any
correct
> ~ version of the file. I guess I just fell for the 2 oldest tricks
> ~ in the tech
> ~ support book....."Reinstall it"...and "it will be fixed in the next
> ~ release".
> ~ Amibroker is looking better and better.
> ~
> ~ Allan Wade
> ~ Phoenix, AZ
> ~ email: allanwade@xxxxxxxx
>
>
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