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<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=730483022-30032000>List,</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=730483022-30032000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=730483022-30032000>In
reference to Ed Montero's posting, yes we did make a mistake. We apologize for
giving any incorrect information and for any confusion it may have caused. This
is not and has never beer our intention. We have researched the problem further
and came up with these results. </SPAN></FONT><FONT color=#0000ff face=Arial
size=2><SPAN class=730483022-30032000>There was a mistake in the past symbol
database files, in which the start and end times of the S&P contract were
incorrect. In the newest symbol database file that was posted on 3/2/00, the
times were corrected. However you may experience a problem updating the symbol
database. We have discovered a bug in the symbol database update process. To
ensure that you have the newest symbol database, you can delete
SymbolDatabase701.dta or SymbolDatabase70.dta (depending on the version
installed) from the folder in which the DownLoader is installed (C:\Program
Files\Equis\The DownLoader by default).</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=730483022-30032000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=730483022-30032000>Thanks
for your continued patience and input,</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN
class=730483022-30032000></SPAN></FONT><FONT color=#0000ff face=Arial
size=2><SPAN class=730483022-30032000><FONT color=#0000ff face=Arial
size=2>Lynn</FONT> <BR><FONT color=#0000ff face=Arial size=2>Equis
Support</FONT> <BR><U><FONT color=#0000ff face=Arial size=2><A
href="http://www.equis.com/"; target=_blank>http://www.equis.com/</A></FONT></U>
<BR><U><FONT color=#0000ff face=Arial size=2><A
href="http://www.equis.com/customer/support/";
target=_blank>http://www.equis.com/customer/support/</A></FONT></U> </DIV>
<DIV>
<P><FONT color=#0000ff face=Arial size=2>Please include previous email answers
and questions in your response.</FONT><FONT color=#0000ff face=Arial size=1>
</FONT></P>
<P><FONT color=#0000ff face=Arial size=1>Equis and MetaStock and MetaStock
Professional are registered trademarks of Equis International. Achelis
Binary Wave, The DownLoader, Expert Advisor, OptionScope, Quotecenter, and Smart
Charts are trademarks of Equis International.</FONT></P><BR></SPAN></FONT></DIV>
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class=730483022-30032000></SPAN></FONT> </DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=730483022-30032000>
</SPAN></FONT></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Ed Montero
[mailto:emontero@xxxxxxxxxxxxxx]<BR><B>Sent:</B> Wednesday, March 29, 2000
6:20 PM<BR><B>To:</B> metastock@xxxxxxxxxxxxx<BR><B>Subject:</B> For S&P
traders using MS Pro 7.0<BR><BR></DIV></FONT>
<DIV><FONT face=Arial size=2>Following is a copy of message I sent to MS
support;</FONT></DIV>
<DIV><FONT face=Arial
size=2>--------------------------------------------------------------------------------------</FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I've sent a previous message describing the
problems with setting up an S&P contract with eSignal. The only
trades shown were between 7:44 AM and 1:35 PM MST, when it should have been
7:30 AM to 2:15 PM MST.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I also spoke with someone this morning (3/29/00)
at Equis, who told me they had received about ten calls on this problem and
told me to call DBC (eSignal) as it was their problem, all they do is 'pass
through the data received from Signal'. I did call </FONT><FONT
face=Arial size=2>Signal, spent about one hour on the phone with DBC
tech support, which was very helpful and finally determined it was not their
problem, they actually connected to the same server MS was connecting to and
retrieved the data, which was correct.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Rather than spend another hour on the phone,
waiting for someone to pick up at Equis, I started looking around to see if I
could figure it out...</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Well, you have a bug! in your symbol database the
SP contract is configured with start time and end time as.... you
guessed it, 7:44 and 1:35!!!! Once I changed the symbol database
(through the downloader), the problem disappeared...</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>After ten calls, you'd think someone at Equis
would at least TRY and find out if the problem was theirs rather than
immediately point a finger at DBC. I'm extremely disappointed in your
tech support. I'm a new MS user and was able to find the problem in about an
hour or so... you'd think support would be able to do better!!!</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Please correct the symbol database so that my
changes do not get overwritten when I update it.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Thanks</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Ed
Montero</FONT></DIV></FONT></DIV></BLOCKQUOTE></BODY></HTML>
</x-html>From ???@??? Fri Mar 31 09:13:44 2000
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Date: Thu, 30 Mar 2000 19:20:47 -0500
From: michael arnoldi <marnoldi@xxxxxxxxxxxxx>
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To: metastock@xxxxxxxxxxxxx
Subject: Re: Data Window question
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Status:
have the right click & select "chart window properties" go to "title"
tab & select "last price" & you will see open high low close & change
mike arnoldi
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