|
PureBytes Links
Trading Reference Links
|
So you assume that your customers are too stupid to do what hundreds of
other company's customers do every day. That is a unique and customer
friendly approach to dealing with problems in your buggy software.
Have a nice day.
TGL
-----Original Message-----
From: owner-metastock@xxxxxxxxxxxxx [mailto:owner-metastock@xxxxxxxxxxxxx]On
Behalf Of Equis Support
Sent: Tuesday, April 11, 2000 10:07 AM
To: 'metastock@xxxxxxxxxxxxx'
Subject: RE: Continual charge for maintenance releases???
List,
In the past, the patches that we posted on the web site caused much more
headache to customers than it was worth. Many people were either installing
the wrong patch or multiple patches when they only needed to run one of
them, or there were people that had multiple installations of the program
and the patches sometimes failed to update the program in the location that
they expected, etc.
Installing the maintenance release from a CD will eliminate most of these
issues.Therefore it was decided that there will not be a patch posted on the
web site for versions 7.0x. The update will be via CD only.
The $9.00 charge for the 7.0x release includes the cost of the CD,
duplication and shipping anywhere in the world. The cost will be determined
at the time of the release depending on if it is only a maintanence release
or if there are any enhancements to the software. If you have any further
questions on the upgrade cost, please contact our sales department at
800-882-3030 or 801-265-8886.
Thank you,
Lynn
Equis Support
<http://www.equis.com/>
<http://www.equis.com/customer/support/>
Please include previous email answers and questions in your response.
Equis and MetaStock and MetaStock Professional are registered trademarks
of Equis International. Achelis Binary Wave, The DownLoader, Expert
Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
Equis International.
-----Original Message-----
From: Christian Baude [mailto:BAUDECB@xxxxxxxxxxxxx]
Sent: Monday, April 10, 2000 7:54 PM
To: metastock@xxxxxxxxxxxxx
Subject: Re: Continual charge for maintenance releases???
On Mon, 10 Apr 2000 19:55:01 -0500, you wrote:
> I have just ordered the 7.01 maintenance release for MS Pro and was
charged
> $9.00. Now do I have to pay again for release 7.02 and on and on
and.....or
> will these fixes be posted to your website. I don't think we should have
to
> keep paying everytime Equis fixes an issue in their software.
> Thanks for your reply.
Interesting question.
I just got the full EOD upgrade on a CD as v 7.02, I ASSYOUME the
patch from 7.xx to 7.02 was on the WEB.... I just checked, and they
are still on the 6.52 time frame.
Equis is just too busy at this time upgrading their followers, and
making sure everyone is please.
Equis, I'm sure, being a good and socially responsive software
company, will release the patch to fix minor unforeseen issues with
customer's configuration, will be posted on the WEB site in due time.
<g>
-÷ Chris ß ÷-
|