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No, Lynn, that is not good enough.
Although I think it is highly unprofessional to require your customers to pay
to fix your errors, my bigger concern is how you expect us to discover when a
maintenance release has been issued (Equis's participation on this list has
been inconsistent) and what the release fixes (you still haven't answered my
question about whether the maintenance release fixes the user resource leak in
MS Pro).
Come on. For a US$1,500 software application, I expect you, Equis, to fix
your errors promptly and get the maintenance release to me at *your* expense.
Anybody disagree?
----- Original Message -----
From: "Equis Support" <support@xxxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: Tuesday, April 11, 2000 8:06 AM
Subject: RE: Continual charge for maintenance releases???
> List,
>
> In the past, the patches that we posted on the web site caused much more
> headache to customers than it was worth. Many people were either installing
> the wrong patch or multiple patches when they only needed to run one of
> them, or there were people that had multiple installations of the program
> and the patches sometimes failed to update the program in the location that
> they expected, etc.
> Installing the maintenance release from a CD will eliminate most of these
> issues.Therefore it was decided that there will not be a patch posted on the
> web site for versions 7.0x. The update will be via CD only.
> The $9.00 charge for the 7.0x release includes the cost of the CD,
> duplication and shipping anywhere in the world. The cost will be determined
> at the time of the release depending on if it is only a maintenance release
> or if there are any enhancements to the software. If you have any further
> questions on the upgrade cost, please contact our sales department at
> 800-882-3030 or 801-265-8886.
>
> Thank you,
> Lynn
> Equis Support
> <http://www.equis.com/>
> <http://www.equis.com/customer/support/>
>
>
>
> -----Original Message-----
> From: Christian Baude [mailto:BAUDECB@xxxxxxxxxxxxx]
> Sent: Monday, April 10, 2000 7:54 PM
> To: metastock@xxxxxxxxxxxxx
> Subject: Re: Continual charge for maintenance releases???
>
> On Mon, 10 Apr 2000 19:55:01 -0500, you wrote:
>
> > I have just ordered the 7.01 maintenance release for MS Pro and was
> > charged $9.00. Now do I have to pay again for release 7.02 and on
> > and on and.....or will these fixes be posted to your website. I don't
> > think we should have to keep paying everytime Equis fixes an issue
> > in their software. Thanks for your reply.
>
> Interesting question.
>
> I just got the full EOD upgrade on a CD as v 7.02, I ASSYOUME the
> patch from 7.xx to 7.02 was on the WEB.... I just checked, and they
> are still on the 6.52 time frame.
>
> Equis is just too busy at this time upgrading their followers, and
> making sure everyone is please.
>
> Equis, I'm sure, being a good and socially responsive software
> company, will release the patch to fix minor unforeseen issues with
> customer's configuration, will be posted on the WEB site in due time.
> <g>
>
> -÷ Chris ß ÷-
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