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<DIV>Equis Support ...</DIV>
<DIV> </DIV>
<DIV>Thank you very much for your prompt response. The action you advised has
fixed the problem.</DIV>
<DIV> </DIV>
<DIV>Not sure how to avoid this type of "user mistake" given that there are so
many nooks and crannies in todays operating systems.</DIV>
<DIV> </DIV>
<DIV>Thank you again ... Martin</DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
Equis Support
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:'metastock@xxxxxxxxxxxxx'"
title=metastock@xxxxxxxxxxxxx>'metastock@xxxxxxxxxxxxx'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, April 12, 2000 12:37
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: MS 7.01 with HP LaserJet 5
printer</DIV>
<DIV><BR></DIV>
<DIV>
<P><FONT color=#0000ff face=Arial size=2><SPAN
class=692521914-11042000>List,</SPAN></FONT></P>
<P><FONT color=#0000ff face=Arial size=2>Check the Printer settings (In
Windows, not MetaStock)</FONT></P>
<P><FONT color=#0000ff face=Arial size=2>In Win95, it was OK to have it set to
Print True Type fonts as bitmap.</FONT></P>
<P><FONT color=#0000ff face=Arial size=2>This is not the case in Win98. Change
the setting to Print True Type fonts as Graphics.</FONT></P>
<P><FONT color=#0000ff face=Arial size=2>This should allow you to print the
symbols.</FONT></P>
<P><FONT size=2><FONT color=#0000ff face=Arial>Lynn<BR>Equis
Support<BR></FONT><A href="http://www.equis.com/"; target=_blank><FONT
color=#0000ff face=Arial>http://www.equis.com/</FONT></A><BR><A
href="http://www.equis.com/customer/support/"; target=_blank><FONT
color=#0000ff
face=Arial>http://www.equis.com/customer/support/</FONT></A><BR><BR><FONT
color=#0000ff face=Arial>Please include previous email answers and questions
in your response.<BR><BR>Equis and MetaStock and MetaStock Professional are
registered trademarks<BR>of Equis International. Achelis Binary Wave,
The DownLoader, Expert<BR>Advisor, OptionScope, Quotecenter, and Smart Charts
are trademarks of<BR>Equis International. </FONT></FONT></P>
<P> </P></DIV>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Martin Haesler
[mailto:mhaesler@xxxxxxxxxxxxxx]<BR><B>Sent:</B> Monday, April 10, 2000 6:42
PM<BR><B>To:</B> metastock@xxxxxxxxxxxxx<BR><B>Subject:</B> MS 7.01 with HP
LaserJet 5 printer<BR><BR></DIV></FONT>
<DIV>I installed the latest ver. 7.01 eod Metastock and now find that arrows
(applied by the expert or system tester) no longer print</DIV>
<DIV>(nor appear in the print preview screen) as arrows but an eggshaped
symbol instead.</DIV>
<DIV> </DIV>
<DIV>If I install an HP DeskJet 600 arrows are printed.</DIV>
<DIV> </DIV>
<DIV>Going back to ver. 6.52 on another machine arrows are printed.</DIV>
<DIV> </DIV>
<DIV>I have contacted equis by email but as yet no response.</DIV>
<DIV> </DIV>
<DIV>Is anyone out there using an HP LaserJet with MS ver 7.01 ?? and are
you able to print arrows ?? Which LaserJet driver have you installed
??</DIV>
<DIV> </DIV>
<DIV>Thank you for your assistance.</DIV>
<DIV> </DIV>
<DIV>Regards Martin</DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
</x-html>From ???@??? Tue Apr 11 14:35:44 2000
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From: "Michel Amelinckx" <Michel.Amelinckx@xxxxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Subject: RE: Continual charge for maintenance releases???
Date: Tue, 11 Apr 2000 21:05:07 +0200
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Status:
I believe you are completely right ! Same thing with the EOD upgrade from
6,5 to 7 which costs $150 and apart fixes not much USABLE has been added.
I'm strongly doubting in what business Equis is really in.
Greetings
Mickey
> -----Original Message-----
> From: owner-metastock@xxxxxxxxxxxxx
> [mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of Glen Wallace
> Sent: dinsdag 11 april 2000 18:33
> To: MetaStock listserver
> Cc: MetaStock Support
> Subject: Re: Continual charge for maintenance releases???
> Importance: High
>
>
> No, Lynn, that is not good enough.
>
> Although I think it is highly unprofessional to require your
> customers to pay
> to fix your errors, my bigger concern is how you expect us to
> discover when a
> maintenance release has been issued (Equis's participation on
> this list has
> been inconsistent) and what the release fixes (you still
> haven't answered my
> question about whether the maintenance release fixes the user
> resource leak in
> MS Pro).
>
> Come on. For a US$1,500 software application, I expect you,
> Equis, to fix
> your errors promptly and get the maintenance release to me at
> *your* expense.
>
> Anybody disagree?
>
>
> ----- Original Message -----
> From: "Equis Support" <support@xxxxxxxxx>
> To: <metastock@xxxxxxxxxxxxx>
> Sent: Tuesday, April 11, 2000 8:06 AM
> Subject: RE: Continual charge for maintenance releases???
>
> > List,
> >
> > In the past, the patches that we posted on the web site
> caused much more
> > headache to customers than it was worth. Many people were
> either installing
> > the wrong patch or multiple patches when they only needed
> to run one of
> > them, or there were people that had multiple installations
> of the program
> > and the patches sometimes failed to update the program in
> the location that
> > they expected, etc.
> > Installing the maintenance release from a CD will eliminate
> most of these
> > issues.Therefore it was decided that there will not be a
> patch posted on the
> > web site for versions 7.0x. The update will be via CD only.
> > The $9.00 charge for the 7.0x release includes the cost of the CD,
> > duplication and shipping anywhere in the world. The cost
> will be determined
> > at the time of the release depending on if it is only a
> maintenance release
> > or if there are any enhancements to the software. If you
> have any further
> > questions on the upgrade cost, please contact our sales
> department at
> > 800-882-3030 or 801-265-8886.
> >
> > Thank you,
> > Lynn
> > Equis Support
> > <http://www.equis.com/>
> > <http://www.equis.com/customer/support/>
> >
> >
> >
> > -----Original Message-----
> > From: Christian Baude [mailto:BAUDECB@xxxxxxxxxxxxx]
> > Sent: Monday, April 10, 2000 7:54 PM
> > To: metastock@xxxxxxxxxxxxx
> > Subject: Re: Continual charge for maintenance releases???
> >
> > On Mon, 10 Apr 2000 19:55:01 -0500, you wrote:
> >
> > > I have just ordered the 7.01 maintenance release for MS
> Pro and was
> > > charged $9.00. Now do I have to pay again for release 7.02 and on
> > > and on and.....or will these fixes be posted to your
> website. I don't
> > > think we should have to keep paying everytime Equis fixes an issue
> > > in their software. Thanks for your reply.
> >
> > Interesting question.
> >
> > I just got the full EOD upgrade on a CD as v 7.02, I ASSYOUME the
> > patch from 7.xx to 7.02 was on the WEB.... I just checked, and they
> > are still on the 6.52 time frame.
> >
> > Equis is just too busy at this time upgrading their followers, and
> > making sure everyone is please.
> >
> > Equis, I'm sure, being a good and socially responsive software
> > company, will release the patch to fix minor unforeseen issues with
> > customer's configuration, will be posted on the WEB site in
> due time.
> > <g>
> >
> > -÷ Chris ß ÷-
>
>
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