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RE: Problems with volume and time in intraday charts

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<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=726113720-04082000>Index 
volumes from eSignal have been a nightmare for us.&nbsp; It turns out that 
volume is reported differently between the eSignal history server and their 
real-time server.&nbsp; Sometimes it is reported as true volume, while other 
times it is reported as simulated volume (update counts) or it is deleted 
altogether.&nbsp; We attempted to address this problem in release 7.02, although 
I cannot guarantee the solution will be acceptable to everyone.&nbsp; With this 
update, in some cases, you may see the volume disappear altogether from the 
chart because either the history or real-time server was not giving us 
consistent values for volume.&nbsp; In this case, we felt like "no information" 
was better than "misinformation".</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN 
class=726113720-04082000></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=726113720-04082000>I 
would suggest trying 7.02 and see if it is any better for you in this particular 
case.&nbsp; I can't promise an ultimate "fix" because this problem is&nbsp;most 
likely caused by discrepancies in the data feed.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN 
class=726113720-04082000></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=726113720-04082000>As for 
the unusual time stamps, please contact support and see if they can help 
you.&nbsp; Either than can determine why the times appear this way or at the 
very least they can start the process of us researching to see if we need to 
make a code change.</SPAN></FONT></DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN 
class=726113720-04082000></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT color=#0000ff face=Arial size=2><SPAN class=726113720-04082000>Thank 
you.</SPAN></FONT></DIV>
<DIV>&nbsp;</DIV>
<P><FONT face=Arial size=2>Ken Hunt</FONT> <BR><FONT face=Arial 
size=2>Programming Manager</FONT> <BR><FONT face=Arial size=2>Equis 
International</FONT> </P>
<DIV align=left class=OutlookMessageHeader dir=ltr><FONT face=Tahoma 
size=2>-----Original Message-----<BR><B>From:</B> Glen Wallace 
[mailto:gcwallace@xxxxxxxx]<BR><B>Sent:</B> Friday, August 04, 2000 1:06 
PM<BR><B>To:</B> MetaStock listserver<BR><B>Subject:</B> Re: Problems with 
volume and time in intraday charts<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Strange.&nbsp; What happens if you click the 
"Refresh Data" button?&nbsp; Do the previous zero-volume bars then display the 
correct volume?</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=Arial size=2>If, on the other hand, you close the chart and then 
reopen it, does the volume problem recur?&nbsp; From time to time, I get a chart 
that will start adding bars tick-by-tick to the <EM>left </EM>side of the chart, 
but if I close&nbsp;and reopen it, the problem goes away.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE 
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
  <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
  <DIV 
  style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> 
  Gerard Heuby </DIV>
  <DIV style="FONT: 10pt arial"><B>To:</B> <A 
  href="mailto:metastock@xxxxxxxxxxxxx"; 
  title=metastock@xxxxxxxxxxxxx>metastock@xxxxxxxxxxxxx</A> </DIV>
  <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 04, 2000 10:57 
  AM</DIV>
  <DIV style="FONT: 10pt arial"><B>Subject:</B> Problems with volume and time in 
  intraday charts</DIV>
  <DIV><BR></DIV>
  <DIV><FONT size=2>Hello everybody.</FONT></DIV>
  <DIV><FONT size=2></FONT>&nbsp;</DIV>
  <DIV><FONT size=2>I need some help regarding a problem (I can deal with 
  others) with intraday charts on MS Pro 7.0 and eSignal 
  Data-On-Demand.</FONT></DIV>
  <DIV><FONT size=2></FONT>&nbsp;</DIV>
  <DIV><FONT size=2>When I open charts of E-mini SP500, volume is shown until 
  the bar when I open the charts, then it remains nought for all other 
  bars.</FONT></DIV>
  <DIV><FONT size=2></FONT>&nbsp;</DIV>
  <DIV><FONT size=2>I don't know if this is linked but at same moment, time on 
  the bars is wrong, if I open say&nbsp;10mn and 30mn charts at 10:00 the 30mn 
  one is labeled 10:30 between 10:00 and 10:30 and 10mn bars will be labeled 
  10:30:01 ; 10:30:02 ; etc... in place of 10:10 ; 10:20 ; etc...</FONT></DIV>
  <DIV><FONT size=2>This lasts until bigger t</FONT><FONT size=2>imeframe (here 
  30mn) changes to next bar, then time is right but volume is still 
  missing.</FONT></DIV>
  <DIV><FONT size=2></FONT>&nbsp;</DIV>
  <DIV><FONT size=2>I've checked datas are flowing normally into the Downloader 
  with volume and right time but&nbsp;volume is&nbsp;not&nbsp;displayed on the 
  charts after the time I have opened them.</FONT></DIV>
  <DIV><FONT size=2></FONT>&nbsp;</DIV>
  <DIV><FONT size=2>This occurs only with E-mini SP500 , E-mini Nasdaq is 
  okay.</FONT></DIV>
  <DIV><FONT size=2></FONT>&nbsp;</DIV>
  <DIV><FONT size=2>Thanks for any advice.</FONT></DIV>
  <DIV><FONT size=2></FONT>&nbsp;</DIV>
  <DIV><FONT size=2>Gerard</FONT></DIV></BLOCKQUOTE></BODY></HTML>

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