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About a year ago I also tried Prophet for use with Metastock. Everything
about the service absolutely sucked - and that's being charitablean --
downloads took forever, never completed without error, and their attitude
(particularly form a sales/support person named Brenda) was that I must be
doing it wrong. Additionally, I tried their option quotes, and the prices
were off by a factor of 10X or 100X; again they tried to blame me, or
Metastock, and the problem was escalated to the president of the
organization, but never resolved. Presumably, a year downstream, they
should have cleaned things up. But, if any of this sounds familiar, you're
obviously running into the same problem. My suggestion is to cut your
losses.
I switched to QuotesPlus (www.qp2.com), and have been delighted ever since.
Two minute downloads without incident. Outstanding customer support. Never
looked back. Hope this helped.
Mike Spencer
-----Original Message-----
From: Mullin285@xxxxxxx <Mullin285@xxxxxxx>
To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
Date: Sunday, August 20, 2000 10:03 AM
Subject: New Prophet user needs help
>I finally broke down and signed up for ProphetDirect. So far, things
haven't
>been going well.
>Here's what's up.
>I have MS 6.5 I followed the instructions Prophet supplied, even upgraded
my
>browser.
>Went into downloader, created a small test folder. OK I think I should be
all
>set, so I do TOOLS/DOWNLOAD PRICES. Everything looks like its running fine.
I
>see the logging on to Internet messages ... I even see the request for
prices
>showing up. The number of characters field fills in but the records,
number
>of quotes ... remain blank. Finally the Collection Report in Downloader
pops
>up and shows me that I have not received a single quote all the symbols
have
>the red x next to them ...
>Anybody have any ideas, I sure would appreciate it. My goal was to be
looking
>at charts this weekend.
>I have sent an email to Prophet's support.
>On an other note, I called Prophet Friday about 11:30 EST as of 6:00 EST I
>had not heard back from them. I was surprised. Any one else have trouble
>contacting Prophet.
>THanks for your help
>Chris
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