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We apologize for any problems that you may be having. The vast majority of
our users are not having problems with printing. We do recognize, however,
that a group of users are reporting problems.
Printing problems within Windows applications are difficult to diagnose and
fix. An application may have no problems for 99% of printers while 1% may
experience some difficulty. Many times printer or video drivers are at
fault. Sometimes they are not. Occasionally, an application may experience
difficulties because of slight differences between drivers and printers from
different manufacturers.
We are currently gathering information on this current problem to try and
identify the specific cause. It can be a daunting task for reasons
mentioned above. Once we are able to identify the problem, we will
implement a fix.
Once again, we apologize for the problem. We want you to be happy with our
product.
Bill
Equis Support
http://www.equis.com/
http://www.equis.com/customer/support/
-----Original Message-----
From: Lino A. Alessi [mailto:linoaalessi@xxxxxxxxxxxxxx]
Sent: Monday, November 29, 1999 9:16 PM
To: Bill Forman
Cc: Metastock User Group
Subject: Re: Printing Charts with version 6.52
November 29, 1999
Bill,
I am deeply disturbed by the lack of adequate response I have seen from
Equis during the past 2 weeks concerning the obvious printing problems
that MS 6.52 demonstrates.
I also have had the same 6.52 printing problems and I would like to
express to the group how a professional, reputable and reliable company
tries to resolve an obvious problem.
Since I purchased the 6.52 upgrade in September, I have gone back to the
Xerox company concerning the Xerox 8C printer. Xerox quickly responded
and tried to determine whether their printer was at fault. Xerox even
replaced my 8C printer with the Xerox DucoPrint 11C. Xerox has gone the
extra mile and has responded in a very reputable manner and never during
our search for a resolution did Xerox stonewall the problem.
Living in Silicon Valley allows me to call many software companies in
the valley to explain to them what MS 6.52 software problems I am
confronting. Bill, the problem is in MS 6.52, and MS has not responded
to this glaring problem in a reputable and honest fashion. The
difference in response between Xerox and MS has been amazing. As a
business owner, I am bewildered over what the group writes about Reuters
your parent company- is their philosophy and lack of reliability in
supplying consistant data influencing Equis in their business practices?
How can a reputable and reliable company not respond or acknowledge such
an obvious and glaring problem in their software? The credibility of
Equis is at stake. Please, no more 6.52 patch fiascos.
I want to know when will Equis resolve the 6.52 printing problem?
Sincerely,
Lino Alessi
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