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Bill...
Thanks for the response, these things seem to happen too often if for
different reasons. Too many times does discourage the users, it's
obvious where the money is being made by Reuters so I'm sure somebody
must be motivated to solve these problems once and for all. I'm happy to
pay close to $500 a year for data as long as it has high integrity as
well as being easily accessible. Again thanks for the info, Metastock
and it's support is topnotch, it's a shame the data end has been so
problematic.
Regards... John
Equis Support wrote:
>
> An update.
>
> I have been informed by the engineers that they found and solved the
> problems. However, the solution involves changing some routing and it
> will be several hours before the entire world has the necessary DNS
> changes. They have been broadcasting the DNS changes for about 15
> minutes now. This means that people will gain access to the service at
> different times as the DNS propagates around the world.
>
> This should also allow more X.25 access as well.
>
> Bill Forman
> Customer Support Manager
> Equis International
> A Reuters Company
> http://www.equis.com/
> http://www.equis.com/customer/support/
> Please include previous email answers and questions in your response.
>
> Equis and MetaStock and MetaStock Professional are registered trademarks
> of Equis International. Achelis Binary Wave, The DownLoader, Expert
> Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
> Equis International.
>
> -----Original Message-----
> From: Equis Support
> Sent: Thursday, April 22, 1999 8:48 AM
> To: 'metastock@xxxxxxxxxxxxx'
> Subject: RE: Reuters Data "Service"
>
> The only thing I can say is we apologize for the problems. Yesterday,
> the engineers took the large step of taking the communications servers
> down completely and disconnecting all incoming lines. They then brought
> the lines back up one at a time. Here is the outcome:
>
> 1) The TCP/IP access problems were based at the ISP which is UUNET (a
> very large Internet backbone). So the engineers switched to the backup
> ISP who unfortunately does not have the capacity of UUNET. This allowed
> access but very slow and hit and miss.
> 2) The X.25 problems (CompuServe network access) are also affected and
> still have hidden problems which appear to be somewhere between
> connection and delivery.
>
> The TCP/IP slowness affects the X.25 connections as well because of the
> slowdown in delivery between the data storage servers and the
> communication servers.
>
> This problem with UUNET is affecting every product sold by Reality
> OnLine/ Reuters Web and is an extremely high priority situation.
> DataLink is only one of the products that use the communications entry
> to various servers.
>
> UUNET has told the engineers they are working on the problem from their
> end and our engineers are working on the problem from our end. When
> full service will be restored is still an unknown.
>
> This problem really has nothing to do with DataLinks' capacity to handle
> requests. It has to do with communications. When the communications
> problems are solved, the capacity is there.
>
> Again, we apologize for the problems. It is certainly not something we
> want to live with either.
>
> Bill Forman
> Customer Support Manager
> Equis International
> A Reuters Company
> http://www.equis.com/
> http://www.equis.com/customer/support/
> Please include previous email answers and questions in your response.
>
> Equis and MetaStock and MetaStock Professional are registered trademarks
> of Equis International. Achelis Binary Wave, The DownLoader, Expert
> Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
> Equis International.
>
> -----Original Message-----
> From: John [mailto:Johnonetoo@xxxxxxxxxxxxxxxx]
> Sent: Wednesday, April 21, 1999 11:35 PM
> To: metastock@xxxxxxxxxxxxx
> Subject: Reuters Data "Service"
>
> Anybody else unable to download data this evening? 4-21?
>
> I'm finding today's problem with Reuters as the worse ever as I have
> been unable to get data even by limiting my request to only a few
> issues.
>
> This is really intolerable, not having access to the data I'm paying a
> high price for. One day without data can mean missing a large
> opportunity.
>
> I do hope this ongoing situation is fixed soon or once again I will be
> forced to switch to yet another service. I do value Reuters data quality
> but with the higher cost I don't see why we're not getting reliable
> delivery also.
>
> I suppose they will give one of those "canned" responses of how there is
> a problem with a server that they will have fixed shortly only to have
> it return once again in the future. It's my belief that the real problem
> lies in stretching their resources too thin to make a larger profit and
> when we have a "heavy" usage day the system falls apart.
>
> What do you say Reuters? ... John
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