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Equis support:
Your quick response is appreciated. Here one way of dealing with the batch
run time problem. simply have the program post a note that says something
to the effect "program runnning please wait" and another that says somthing
like "if the program is taking more than X minutes to install you may have
registery problems."
Lionel Issen
-----Original Message-----
From: Equis Support <support@xxxxxxxxx>
To: 'metastock@xxxxxxxxxxxxx' <metastock@xxxxxxxxxxxxx>
Date: Friday, February 19, 1999 2:01 PM
Subject: RE: Missing File
>Yes, there is a batch file running at that point. What it is doing is
>looking at the registry. If it can't find what it is looking for the
>batch quits and the patch continues. I suspect, in many cases, those of
>you having problems at 37% have large registry files and the search is
>going on, but you may think it has stopped.
>
>The documentation from RT Patch (Pocket Soft) tells you how to use batch
>processes. If batch processes aren't to be used they certainly wouldn't
>tell you how to do it.
>
>In most of the cases we have found, the reason the patch doesn't work is
>because it isn't a complete file after you download it. The patch will
>start because the patch executable code is up front. But, it won't
>finish because the entire code needed isn't available in a partial file.
>If you don't get the congratulations message, the patch is not complete.
>
>The current MSWIN652.EXE patch is 4844 KB (4.5 megabytes). If the size
>is different on your drive after downloading it, you didn't get the
>complete patch and it will fail.
>
>The MSWIN652A.EXE patch is simply there for the people that already
>utilized the 1/22/99 MSWIN652.EXE. It fixes a problem we hadn't yet
>fixed in that patch. The MSWIN652.EXE file currently available contains
>the fix in MSWIN652A.EXE.
>
>We have thousands of customers who have used our patches successfully.
>We also have some customers who have not been able to use our patches
>successfully. I don't think it is necessarily the patch.
>
>Equis Support
>http://www.equis.com/
>http://www.equis.com/customer/support/
>Please include previous email answers and questions in your response.
>
>Equis and MetaStock and MetaStock Professional are registered trademarks
>of Equis International. Achelis Binary Wave, The DownLoader, Expert
>Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
>Equis International.
>
>
>
>
>-----Original Message-----
>From: Lionel and Gail Issen [mailto:lissen@xxxxxxxxxxxxxxxx]
>Sent: Friday, February 19, 1999 10:53 AM
>To: metastock@xxxxxxxxxxxxx
>Subject: Re: Missing File
>
>
>This is pretty sloppy work on the part of Equis! Perhaps Equis can give
>us
>a patch that doesnt have to be patched.
>
>Lionel
>
>Thanks for this posting.
>-----Original Message-----
>From: Ruiter, G.L. de (Gijsberth) <Gijsberth.deRuiter@xxxxxxxxxxxxx>
>To: 'metastock@xxxxxxxxxxxxx' <metastock@xxxxxxxxxxxxx>
>Date: Friday, February 19, 1999 1:58 AM
>Subject: RE: Missing File
>
>
>>I have the same problem and after many install and uninstall advices
>from
>>Equis, they gave me the same advice: waiting for the ms 6.52 cd-rom. I
>>contacted Pocketsoft (maker of the patch software) and they analysed
>the
>>problem and concluded that Equis has a batch file running during the
>>patchprocess. The batch file of some reason stops running, which stops
>the
>>process at 37%.
>>
>>Met vriendelijke groet / Kind regards
>>
>>Gijsberth de Ruiter
>>
>>Tel: +31-263664904 / Fax: +31-263665366
>>E-mail: Gijsberth.deRuiter@xxxxxxxxxxxxx
>>
>>> ----------
>>> From: B.J.M. Schijff[SMTP:bote-schijf@xxxxxxxxxxxxxx]
>>> Sent: donderdag 18 februari 1999 18:42
>>> To: metastock@xxxxxxxxxxxxx
>>> Subject: Re: Missing File
>>>
>>> I have tried to patch my version of MS 6.5. But the patching process
>stops
>>> with me at about 37%. The version of MS is then still 6.5 and not
>6.52.
>>> The helpdesk said that my version of MS is not complete and that I
>should
>>> try downloading the patch again. After several downloads the oatch
>still
>>> satops at 37%>
>>> Also a fresh installation of MS 6.5 from the CD gives the same stop
>of
>the
>>> patch at 37%.
>>> Anybody knows this problem and how to overcome it. Equis asks to wait
>for
>>> the the new CD and then buy the new CD with a complete compiled
>version
>>> 6.52.
>>>
>>> Bote-schijf@xxxxxxxxxxxxxx
>>>
>>>
>>> -----Original Message-----
>>> From: Adam Hefner <VonHef@xxxxxxxxxxxxx>
>>> To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
>>> Date: Thursday, February 18, 1999 3:38 PM
>>> Subject: Re: Missing File
>>>
>>>
>>> >Hello Guy,
>>> > Not sure this will fix your problem, but I had a similar warning
>>> ........
>>> >the fix for
>>> >my problem was to do a FULL reinstall from the 6.5 CD; my previous
>>> install
>>> >from the CD did not include all of the "Multimedia" stuff. If
>memory
>>> serves
>>> >me,
>>> >the file in question didn't have anything to do with "multimedia".
>>> >
>>> > Best wishes,
>>> > Adam Hefner.
>>> >VonHef@xxxxxxxxxxxxx
>>> >
>>> >---------------------------------------
>>> >-----Original Message-----
>>> >From: Guy Tann <grt@xxxxxxxxxxxx>
>>> >To: Metastock <metastock@xxxxxxxxxxxxx>
>>> >Date: Thursday, February 18, 1999 1:57 AM
>>> >Subject: Missing File
>>> >
>>> >
>>> >>All:
>>> >>
>>> >>Well, I finally broke down and installed the latest and greatest
>>> updates.
>>> >I
>>> >>downloaded the newest 6.52 upgrade as well as the patch 6.52r.
>Never
>>> got
>>> >>the message about completion that some people talk about. I hope
>that
>>> the
>>> >>reason was that it was a window flashed upon the screen that went
>away
>>> by
>>> >>itself.
>>> >>
>>> >>Anyway, both procedures appeared to run to completion. When I
>brought
>>> up
>>> >>DL, it had the 2/8/99 build date and I hope this is correct.
>>> >>
>>> >>Trying to bring up MS, I get a bunch of error messages concerning
>the
>>> >>MS65SNTX.DTA file not being current. OK everybody. What do I do
>now?
>>> I
>>> >>went out to the Equis site and did a search for it and got nothing
>in
>>> >>return. My file is dated 9/16/97. I assume the message indicates
>there
>>> is
>>> >>a newer version. Any suggestions as to where to find it or could
>some
>>> kind
>>> >>soul e-mail it to me?
>>> >>
>>> >>Maybe this is one of the reasons that I have had problems with MS
>using
>>> >OLE.
>>> >>
>>> >>Thanks
>>> >>
>>> >>Guy
>>> >>
>>> >
>>> >
>>> >
>>> >
>>>
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