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I download 500 US and 500 Canada symbols daily. I usually try to download
bewteen 5 pm to 6:30 pm Mountain time from Calgary, Canada. I have been
experiencing ID = 800 problem frequently - sometimes all the way past 10:30
pm. That has been the case for the past two days, and I have NOT been able to
update my symbols. It's gut wrenching.
When I was solicited for a subscription renewal earlier this year, I was told
that the problem arises from being over-subscribed, and that they were
installing new hardwares that will eliminate these bottlenecks. Well, from my
experience the improvements were minor and very short lived. I regret for
having already paid up for the year. Potential subscribers to Rueters Data
should be aware of the continued problems and undelivered promises.
Hans T. Hingst wrote:
> I'm on Pacific time and every evening, sometime between 6 and 8 PM I
> download, using Reuters, about 2500 equities, mutual funds and indices.
> Normally I don't have a problem. However, during the last two days of
> market turmoil the downloads have failed, due mostly to an ID 800 error.
>
> I find it a bit ironic that our service provider can blame most any problem
> on noisy lines, large packets or whatever and never take responsibility
> themselves. We the users, have little or no recourse. Whatever happened
> to, "you're the customer (and paid up too), and we'll do whatever it takes
> to fix the problem. Or at the very least, "we understand your frustration
> and are working on a solution."
>
> Unless you have a rather good working knowledge of the communications
> industry, the computer industry and the electronics industry, how can you
> dispute "it's not my fault."
>
> H
>
> -----Original Message-----
> From: David Duggan <mmaker@xxxxxxxxxxx>
> To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
> Date: Tuesday, September 01, 1998 2:35 PM
> Subject: Re: Reuters ID=800
>
> >After much experience with this problem (4500 securities downloaded per
> >night for the last 12 months) and 2 calls to MS I can tell you its a
> >size problem. The tech support at MS confirmed what I was seeing.
> >
> >Reuters will not process large downloads during prime time. PERIOD.
> >
> >I tried 8 times since market close on monday. Then on Tuesday morning I
> >downloaded the A's then the B's & C's etc...
> >
> >I feel a bit ripped off because when I signed on with reuters and agreed
> >to pay their flat fee they did not mention this was part of their
> >policy. Had I known I might have tried a different service.
> >
> >As soon as there is a better comparable service I will switch in a
> >second. In the interim they know they have got us right where they want
> >us.
> >
> >Other services have equally frustrating problems For example Dial Data
> >sometimes gives you the most outright garbage you ever saw - and does
> >not correct it.
> >
> >Signed: Tired of those late nights and not enough time to do the
> >analysis in the morning.
> >
> >
> >Barry Spreen wrote:
> >
> >> Reuters says ID=800 usually indicates a noisy phone line. I have
> >> rarely gotten the message, but
> >> I only download futures data.
> >>
> >> Best
> >> Barry
> >
> >
> >
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