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I'm on Pacific time and every evening, sometime between 6 and 8 PM I
download, using Reuters, about 2500 equities, mutual funds and indices.
Normally I don't have a problem. However, during the last two days of
market turmoil the downloads have failed, due mostly to an ID 800 error.
I find it a bit ironic that our service provider can blame most any problem
on noisy lines, large packets or whatever and never take responsibility
themselves. We the users, have little or no recourse. Whatever happened
to, "you're the customer (and paid up too), and we'll do whatever it takes
to fix the problem. Or at the very least, "we understand your frustration
and are working on a solution."
Unless you have a rather good working knowledge of the communications
industry, the computer industry and the electronics industry, how can you
dispute "it's not my fault."
H
-----Original Message-----
From: David Duggan <mmaker@xxxxxxxxxxx>
To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
Date: Tuesday, September 01, 1998 2:35 PM
Subject: Re: Reuters ID=800
>After much experience with this problem (4500 securities downloaded per
>night for the last 12 months) and 2 calls to MS I can tell you its a
>size problem. The tech support at MS confirmed what I was seeing.
>
>Reuters will not process large downloads during prime time. PERIOD.
>
>I tried 8 times since market close on monday. Then on Tuesday morning I
>downloaded the A's then the B's & C's etc...
>
>I feel a bit ripped off because when I signed on with reuters and agreed
>to pay their flat fee they did not mention this was part of their
>policy. Had I known I might have tried a different service.
>
>As soon as there is a better comparable service I will switch in a
>second. In the interim they know they have got us right where they want
>us.
>
>Other services have equally frustrating problems For example Dial Data
>sometimes gives you the most outright garbage you ever saw - and does
>not correct it.
>
>Signed: Tired of those late nights and not enough time to do the
>analysis in the morning.
>
>
>Barry Spreen wrote:
>
>> Reuters says ID=800 usually indicates a noisy phone line. I have
>> rarely gotten the message, but
>> I only download futures data.
>>
>> Best
>> Barry
>
>
>
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