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<P><FONT face="Century Schoolbook" size=2><FONT size=2>unsubscribe: I don't need
stock recommendations.</FONT></FONT>
<P><FONT face="Century Schoolbook" size=2><FONT size=2>Richard Estes</FONT>
<P></P>
----<BR>
<B>From: </B>Metastock List <MetastockList@xxxxxxxxx><BR>
<B>To: </B>'metastock-list' <metastock-list@xxxxxxxxxxxxx><BR>
<B>Date: </B>Monday, June 16, 1997 11:40 AM<BR>
<B>Subject: </B>RE: Perceived Corporate Ivory Towers<BR>
<BR>
<HTML><BODY><FONT size=2>We do monitor and answer questions on this list, but
have been requested<BR>
by a majority of members that this NOT be a support function but a user<BR>
group as originally setup and intended it to be.<BR>
<BR>
As stated before and I think this should be the end of it, when a<BR>
question goes unanswered by the group members for more than 24 hours, an<BR>
answer from Equis is usually forthcoming to the entire list. However,<BR>
that could go 48 hours if the mail goes unmonitored for an extra day due<BR>
to staffing work load and other things. <A
href="mailto:support@xxxxxxxxx";>support@xxxxxxxxx</A> is viewed<BR>
even if only one member of the support staff makes it to work. <BR>
<BR>
We are not in our "ivory tower". We are down on the street with
all of<BR>
you. We listen and make program corrections and changes based upon
what<BR>
we hear. We post Frequently Asked Questions on our web site,<BR>
www.equis.com whenever we come across wide spread problems or<BR>
misunderstandings. Unfortunately for you "internet enabled"
people we<BR>
still receive 97% of our support requests by telephone so must place our<BR>
staffing emphasis on the telephones. We will continue to open new<BR>
avenues for support response, but until the majority of users stop using<BR>
the telephone, we will be forced to apply our resources to that first,<BR>
the Internet second.<BR>
<BR>
Equis Support<BR>
<BR>
<BR>
> -----Original Message-----<BR>
> From: Liam Kingsmill [SMTP:<A
href="mailto:kingsmill@xxxxxxxxxxx";>kingsmill@xxxxxxxxxxx</A>]<BR>
> Sent: Monday, June 16, 1997 10:01 AM<BR>
> To: <A
href="mailto:metastock-list@xxxxxxxxxxxxx";>metastock-list@xxxxxxxxxxxxx</A><BR>
> Subject: Perceived Corporate Ivory Towers<BR>
><BR>
> Richard Estes' point is valid.<BR>
><BR>
> Why not get down in the street for the action and communication where<BR>
> the users are, rather than waiting above in the perceived ivory tower<BR>
> for a user to wander in with a problem, looking for a restroom.<BR>
><BR>
> Liam<BR>
</FONT></FONT>
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</x-html>From ???@??? Tue Jun 17 06:48:59 1997
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From: "Richard Estes" <dick@xxxxxxxxxxxxxxxxx>
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Subject: Re: Perceived Corporate Ivory Towers
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<P><FONT face="Century Schoolbook" size=2><FONT size=2>unsubscribe: I don't need
stock recommendations.</FONT></FONT>
<P><FONT face="Century Schoolbook" size=2><FONT size=2>Richard Estes</FONT>
<P></P>
----<BR>
<B>From: </B>Metastock List <MetastockList@xxxxxxxxx><BR>
<B>To: </B>'metastock-list' <metastock-list@xxxxxxxxxxxxx><BR>
<B>Date: </B>Monday, June 16, 1997 11:40 AM<BR>
<B>Subject: </B>RE: Perceived Corporate Ivory Towers<BR>
<BR>
<HTML><BODY><FONT size=2>We do monitor and answer questions on this list, but
have been requested<BR>
by a majority of members that this NOT be a support function but a user<BR>
group as originally setup and intended it to be.<BR>
<BR>
As stated before and I think this should be the end of it, when a<BR>
question goes unanswered by the group members for more than 24 hours, an<BR>
answer from Equis is usually forthcoming to the entire list. However,<BR>
that could go 48 hours if the mail goes unmonitored for an extra day due<BR>
to staffing work load and other things. <A
href="mailto:support@xxxxxxxxx";>support@xxxxxxxxx</A> is viewed<BR>
even if only one member of the support staff makes it to work. <BR>
<BR>
We are not in our "ivory tower". We are down on the street with
all of<BR>
you. We listen and make program corrections and changes based upon
what<BR>
we hear. We post Frequently Asked Questions on our web site,<BR>
www.equis.com whenever we come across wide spread problems or<BR>
misunderstandings. Unfortunately for you "internet enabled"
people we<BR>
still receive 97% of our support requests by telephone so must place our<BR>
staffing emphasis on the telephones. We will continue to open new<BR>
avenues for support response, but until the majority of users stop using<BR>
the telephone, we will be forced to apply our resources to that first,<BR>
the Internet second.<BR>
<BR>
Equis Support<BR>
<BR>
<BR>
> -----Original Message-----<BR>
> From: Liam Kingsmill [SMTP:<A
href="mailto:kingsmill@xxxxxxxxxxx";>kingsmill@xxxxxxxxxxx</A>]<BR>
> Sent: Monday, June 16, 1997 10:01 AM<BR>
> To: <A
href="mailto:metastock-list@xxxxxxxxxxxxx";>metastock-list@xxxxxxxxxxxxx</A><BR>
> Subject: Perceived Corporate Ivory Towers<BR>
><BR>
> Richard Estes' point is valid.<BR>
><BR>
> Why not get down in the street for the action and communication where<BR>
> the users are, rather than waiting above in the perceived ivory tower<BR>
> for a user to wander in with a problem, looking for a restroom.<BR>
><BR>
> Liam<BR>
</FONT></FONT>
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</x-html>From ???@??? Tue Jun 17 06:49:01 1997
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Date: Mon, 16 Jun 1997 21:54:06 -0700
To: Neal Hughes <neal@xxxxxxxxxxx>
From: "i-Soft, Inc." <isoft@xxxxxxxxxx>
Subject: Re: CDROM on your WWW site.
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Sounds good but we should remove the reference
to the 10 CDs we sold. We should avoid giving
out statistics that show the size of the company
and the like.
--Savas
At 09:28 PM 6/16/97 -0700, you wrote:
>Savvas, I would like to send this to the
>banner participants. What do you think? Suggest
>any changes.
>
>-Neal.
>-----------------------------------------------
>Thank you for hosting the banner for our CDROM on your
>web pages.. Your site has had some hits from this
>banner, but no actual sales.
>
>We have sold more than 10 CDROM's in less than a half
>month, at $99.95 each, from our own site. What is the
>reason for sales from our site but not yours? We don't know!
>If you have some ideas to solve this problem, please
>let me know.
>
>We are interested in experimenting with you to generate
>sales. One idea is to offer a large discount for a
>limited time to your email list (say one week). You
>would still get 50% of the selling price provided the
>CDROM sold for $49.95 or more.
>
>If you are interested in sending a discount offer to
>your email list, please let me know the approximate
>size of your list.
>
>Thank you for participating!
>-Neal.
>
>
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