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[amibroker] Re: Why Amibroker support is not responding



PureBytes Links

Trading Reference Links

Tomasz,

Did you see this ?

http://www.ritholtz.com/blog/2009/02/stocks-chart-scores/

might be an interesting feature to add to AmiBroker...

best regards,
dxd

--- In amibroker@xxxxxxxxxxxxxxx, "Tomasz Janeczko" <groups@xxx> wrote:
>
> Dear Pavel,
> 
> You need to calm down as everything is OK and let me explain why:
> 
> First of all, support is responding to all your enquiries. 
> We however do not experience such problem, therefore support
> is first trying to determine your configuration or any other local
> problem that you may have. We will continue looking into your
individual 
> problem and as soon as the reason is found and pinpointed, we could
fix it.
> That's pretty normal way of doing things:
> a) reproduction of the problem on our end
> b) isolation of the problem (where and why it happens?)
> c) location in the code
> d) fix
> 
> We are currently at stage a) with you. The support channel will continue
> working with you to solve any problem you may have. 
> 
> Second thing, the company is in perfect shape. For me the recession
> can take 5 years or more. In fact after short drop in October, the
sales make new records now,
> probably because people find out that they can have superior software
> for fraction of a price of other solutions. That's pretty normal
that in tough times
> people are more price-sensitive and enjoy the huge technical
advantage of AmiBroker
> at extremely fair price.
> 
> You are relatively new customer and you apparently
> are not aware of the release cycle. Yes there are periods where new
betas
> are coming every week, but ...
> AFTER official release (which happened in fact quite recently) I
take a BREAK
> from development activities. 
> 
> So the sole reason for not having new betas recently is the fact that I
> took BREAK from development to spend time with family (I may remind you
> that there was Christmas, New Year holidays plus 2 week winter
vacation season
> for our children).
> 
> Yes, contrary to what somebody may think, I am a human, not robot,
> so from time to time I take a break.
> 
> There are also activities that you don't see because they are not
directed
> to general public and happen behind the scenes. One of such activity
> is creation of interface to one of the largest Polish brokerages.
> Such moves are invisible to non-Polish users but contribute greatly
> to growing user base and growing cash flow.
> 
> So relax a bit and cheer up. 
> 
> If you have a free minute, you may check what the latest
> "innovation" from Microsoft Research does with popular songs:
> http://timesonline.typepad.com/technology/2009/02/top-20-tracks-r.html
> 
> Best regards,
> Tomasz Janeczko
> amibroker.com
> ----- Original Message ----- 
> From: "pavelmanas" <pavelmanas@xxx>
> To: <amibroker@xxxxxxxxxxxxxxx>
> Sent: Tuesday, February 03, 2009 12:30 PM
> Subject: [amibroker] Why Amibroker support is not responding
> 
> 
> Dear Tomash,
> 
> I have got few questions about Amibroker support and volume bars
> 
> 1. at the beginning of January I reported a problem regarding 
> incorrect creation of volume bars to the official support eMail 
> address.  I consider this problem as very important because it 
> touches a basic real-time charting functionality in Amibroker.  I 
> had got a quick reply that someone was going to replicate the 
> problem, however, since that time I have not heard anything even 
> though I urged this already two times.  Also on 16th of January I 
> logged this problem (#1669) into the "Amibroker Feedback Center".  
> Unfortunately, this site seems to be abandoned (by Amibroker staff) 
> since end of December.  In my desperation I had to move my intraday 
> activities to Multicharts.  This situation together with not updated 
> information on the Amibroker web page and pause in releasing new 
> updates (I got used to see new releases every week 8-) ) obviously 
> suggests to me as a customer that something is going on in the 
> company.  Here are the questions:
> - is the company ok and when can we expect next release?
> - what is the current status of Amibroker support?  
> - is anyone looking into "Amibroker Feedback Center"?
> 2. I am attaching the reported problem and will appreciate if 
> someone can look into it.  
> 
> in real-time volume chart 2500V for ES H9 I am experiencing very 
> strange behavior.  When volume reaches 2500 it is supposed to create 
> a new volume bar, reset the volume to 0 and start adding volume 
> again for the new bar. What is happening is that it reaches 2500, 
> creates a new bar, volume goes to e.g.350 suddenly the new bar is 
> removed and volume for previous bar jumps back to e.g. 1700.  This 
> happens multiple time for the same bar.  Sometimes even two new bars 
> are created and than removed.  This behavior is happening frequently 
> almost every bar.  Certainly under such circumstances it is 
> impossible to trade volume charts.  I noticed recently that the 
> volume is jumping even in the single bar so it goes e.g. 
> 400,412,450,275,300,320,500,520,250,.
> 
> How to reproduce the problem:
> 1. data source = eSignal Real-Time Data
> 2. symbol ES H9
> 3. Volume Bars set to 2500
> 4. database source set to tick chart with max. allowed number of 
> data 500000
> 5. this gives me usually 2-3 days of history.  Sometimes in heavy 
> volume days it provides 1,5 days of history.  Note. I have changed 
> the registry to have max. allowed data set to 1,000,000.  This gave 
> me another 2 days of data history so together 5 days.
> 6. Amibroker 5.2 R1 (offical release)
> 7. Windows Vista Business  
> 
> Thank you and regards
> 
> Pavel
> 
> 
> 
> 
> ------------------------------------
> 
> **** IMPORTANT ****
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> This is *NOT* technical support channel.
> 
> *********************
> TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail
directly to 
> SUPPORT {at} amibroker.com
> *********************
> 
> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
> http://www.amibroker.com/devlog/
> 
> For other support material please check also:
> http://www.amibroker.com/support.html
> 
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>




------------------------------------

**** IMPORTANT ****
This group is for the discussion between users only.
This is *NOT* technical support channel.

*********************
TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail directly to 
SUPPORT {at} amibroker.com
*********************

For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
http://www.amibroker.com/devlog/

For other support material please check also:
http://www.amibroker.com/support.html

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