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[amibroker] Why Amibroker support is not responding



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Dear Tomash,

I have got few questions about Amibroker support and volume bars

1.	at the beginning of January I reported a problem regarding 
incorrect creation of volume bars to the official support eMail 
address.  I consider this problem as very important because it 
touches a basic real-time charting functionality in Amibroker.  I 
had got a quick reply that someone was going to replicate the 
problem, however, since that time I have not heard anything even 
though I urged this already two times.  Also on 16th of January I 
logged this problem (#1669) into the "Amibroker Feedback Center".  
Unfortunately, this site seems to be abandoned (by Amibroker staff) 
since end of December.  In my desperation I had to move my intraday 
activities to Multicharts.  This situation together with not updated 
information on the Amibroker web page and pause in releasing new 
updates (I got used to see new releases every week 8-) ) obviously 
suggests to me as a customer that something is going on in the 
company.  Here are the questions:
-	is the company ok and when can we expect next release?
-	what is the current status of Amibroker support?  
-	is anyone looking into "Amibroker Feedback Center"?
2.	I am attaching the reported problem and will appreciate if 
someone can look into it.  

in real-time volume chart 2500V for ES H9 I am experiencing very 
strange behavior.  When volume reaches 2500 it is supposed to create 
a new volume bar, reset the volume to 0 and start adding volume 
again for the new bar. What is happening is that it reaches 2500, 
creates a new bar, volume goes to e.g.350 suddenly the new bar is 
removed and volume for previous bar jumps back to e.g. 1700.  This 
happens multiple time for the same bar.  Sometimes even two new bars 
are created and than removed.  This behavior is happening frequently 
almost every bar.  Certainly under such circumstances it is 
impossible to trade volume charts.  I noticed recently that the 
volume is jumping even in the single bar so it goes e.g. 
400,412,450,275,300,320,500,520,250,?

How to reproduce the problem:
1. data source = eSignal Real-Time Data
2. symbol ES H9
3. Volume Bars set to 2500
4. database source set to tick chart with max. allowed number of 
data 500000
5. this gives me usually 2-3 days of history.  Sometimes in heavy 
volume days it provides 1,5 days of history.  Note. I have changed 
the registry to have max. allowed data set to 1,000,000.  This gave 
me another 2 days of data history so together 5 days.
6. Amibroker 5.2 R1 (offical release)
7. Windows Vista Business  

Thank you and regards

Pavel




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