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Good point.
I recently wanted to buy a CD of tick data for the ASX - only one
shop in town had the product (quality unknown).
After 5 - 7 days their support still hadn't answered my initial email
(by then AmiBroker was lookng like Miss World in a bikini).
I still needed that data - I picked up the phone and asked them, very
nicely, to please email me - the boss did - I replied and he
forwarded on to support - I got my data.
The boss followed up days later as well.
I'm still friends with support too!
brian_z
--- In amibroker@xxxxxxxxxxxxxxx, "Herman" <psytek@xxx> wrote:
>
> Selecting the best tools/data is like making a trade: it works best
without emotions. If QP provides the data you want/need switching is
a bad idea, regardless of how angry you are. You may experience the
same with other data providers; no one is perfect. I have swallowed
my pride many times, saving myself lots of time and stress, and
ending up with better tools. It doesn't matter who is right or wrong.
>
> Pick the data you want and need based on quality and delivery, not
on people factors.
>
> good luck,
> herman
>
>
> From: Dan Clark
> Sent: Thursday, February 14, 2008 11:55 PM
> To: amibroker@xxxxxxxxxxxxxxx
> Subject: [amibroker] New EOD data feed other than Quotes Plus
>
>
> I've been using Quotes Plus data for the last 2-1/2 years.
Overall, I've been very happy with Quotes Plus data and Gary Lyben's
(owner/president) responsiveness. That said.
>
>
>
> In the last few days, I've swapped several e-mails about a minor
billing issue (credit card renewed with different number) with a
woman in his billing department. What should have been a very minor
clerical issue left me feeling EXTREMELY angry and offended.
>
>
>
> I vowed to switch my data feed from Quotes Plus to another data
feed as soon as possible. This is a major issue for me because of
the amount of AFL recoding involved, but I can no longer do business
with Quotes Plus.
>
>
>
> I need some options for other EOD data feeds. What EOD service
are you using? What has your experience been? What are the
alternatives now?
>
>
>
> Thanks and regards,
>
>
>
> Dan.
>
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