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First, my problem
was solved and I wanted to briefly describe the problem and the process (which
may help others who are diagnostically challenged like me).
I keep QT open on my
second monitor and saw two things, AB was not recording stock prices, and QT was
regularly updating the panel near the top for major Indeces. I therefore
concluded that QT was working but AB was not getting the
data.
Tomasz led me to
compare the SAME ETF in AB with the same ETF in QT and I discovered that QT was
not updating all of the selected symbols but WAS updating the Indeces
panel. Why it was not updating is still not clear to me, but I updated the
version of QT which perhaps fixed the problem. I use my account at
Fidelity for the data and perhaps the login codes were changed (which the
program upgrade fixed) and I had not been logged in. Of course, this must mean
QT gets indeces data from some other source. Key mistake on my part:
assuming because I saw current indeces prices that QT was working
correctly.
Bottom
lines:
AB is usually not
the reason something is not working. It seems in 99% of the cases it is
operator error, or not reading the manual.
Reading the manual
and following the steps outlined will eliminate most problems--many do not do
this (including me).
Once beyond reading
the manual, one has to reply on proper troubleshooting or diagnostic steps
(which I did not do). Hence the Beyond the Basics
idea.
Final statement
(something most all of us know): Tomasz provides unparalleled service for all of
his customers.
FWIW,
Ken
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