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Gary,
Please be re-assurred that CSI is working on the problem you
had.
Actually the UA Program Manager has contacted me immediatelly
your post asking for some
advice how to retrieve information required to solve the
issue.
So they indeed are WORKING on the issue.
My experience with CSI is very positive. They are really
interested in making CSI-AB link trouble-free.
Best regards,Tomasz
Janeczkoamibroker.com
<BLOCKQUOTE
>
----- Original Message -----
<DIV
>From:
Gary
A. Serkhoshian
To: <A title=amibroker@xxxxxxxxxxxxxxx
href="">amibroker@xxxxxxxxxxxxxxx
Sent: Thursday, March 11, 2004 11:57
PM
Subject: RE: [amibroker] CSI vs QP: the
good, the bad, the ugly
Chuck,
My point is simply CSI tech support does not respond to my e-mails
or return my phone calls. No matter what the issue, big or little,
my expectation is a 24 hour response time from tech support. CSI has met
that less than 25% of the time. Perhaps Tomasz ought to fly out to
Florida to give them a class. : )
BTW, today on my fifth call in as many maket days coupled with about 3
e-mails, I finally got an answer to a very direct question. Copying
Rudi, Mgt, Superman did nothing to expedite the process.
I appreciate you forwarding the e-mail to CSI, but I am skeptical as to
what will ultimately result from it. Listing the specific problem here
would simply bore 90% of the members of the board. I can post it to you
privately if you'd like.
Regards,
Gary
Chuck Rademacher <chuck_rademacher@xxxxxxxxxx>
wrote:
<BLOCKQUOTE class=replbq
>
<FONT face=Arial color=#0000ff
size=2>Gary,
<FONT face=Arial color=#0000ff
size=2>
I
hope you don't mind, but I have forwarded your post to CSI. I
have already heard back that they will take some sort of action, but I don't
know what that might be. I'm sorry to hear that you are having support
problems. On the other hand, what can possibly not be
working? You download data and it exports the data to AB.
Works every time, or am I missing something. I'm not trying to be
funny about it, but I don't understand what kind of support you
require. Of course, that doesn't give CSI an excuse for not
replying to you.
<BLOCKQUOTE
>
<FONT face="Times New Roman"
size=2>-----Original Message-----From: Gary A. Serkhoshian
[mailto:serkhoshian777@xxxxxxxxx]Sent: Thursday, March 11, 2004
1:54 PMTo: amibroker@xxxxxxxxxxxxxxxSubject:
[amibroker] CSI vs QP: the good, the bad, the ugly
Hi all,
Just want to offer my 2 cents on my experiences so far with CSI and
QP.
While we all would love to adhere to the high data standards that
Chuck espouses and CSI provides, I am finding CSI's tech support to be so
unresponsive that asking a basic question about exporting data into
AmiBroker requires several attempts on my part due to lack of returned
phone calls or returned e-mails from tech support. Even after
alerting management of this issue, nothing has changed.
My experience with QP, on the other hand, has always been positive as
their tech support always responds within 24 hours. Even if they
don't know the answer immediately, they'll at least respond to acknowledge
my e-mail.
So, for those weighing the pros vs the cons, data nirvana comes at a
price of crappy tech support. Chuck's experience has been totally
positive from his posts on this board, but I've seen several others post
how they've also been cast aside by an unresponsive tech support.
I've been more than patient with these guys and I'm in it for at
least the year. The least I can do for those not subscribed, but
thinking about it, is tell you CAVEAT EMPTOR (buyer beware).
Regards,
Gary
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