RE: [amibroker] CSI vs QP: the good, the bad, the ugly

["Chuck Rademacher" <chuck_rademacher@xxxxxxxxxx>]

<FONT face=Arial color=#0000ff 
size=2>Gary,
<FONT face=Arial color=#0000ff 
size=2> 
I hope 
you don't mind, but I have forwarded your post to CSI.   I have 
already heard back that they will take some sort of action, but I don't know 
what that might be.  I'm sorry to hear that you are having support 
problems.   On the other hand, what can possibly not be 
working?   You download data and it exports the data to AB.  
Works every time, or am I missing something.  I'm not trying to be funny 
about it, but I don't understand what kind of support you require.   
Of course, that doesn't give CSI an excuse for not replying to 
you.
<BLOCKQUOTE 
>
  <FONT face="Times New Roman" 
  size=2>-----Original Message-----From: Gary A. Serkhoshian 
  [mailto:serkhoshian777@xxxxxxxxx]Sent: Thursday, March 11, 2004 
  1:54 PMTo: amibroker@xxxxxxxxxxxxxxxSubject: [amibroker] 
  CSI vs QP: the good, the bad, the ugly
  Hi all,
   
  Just want to offer my 2 cents on my experiences so far with CSI and 
  QP.
   
  While we all would love to adhere to the high data standards that Chuck 
  espouses and CSI provides, I am finding CSI's tech support to be so 
  unresponsive that asking a basic question about exporting data into AmiBroker 
  requires several attempts on my part due to lack of returned phone calls or 
  returned e-mails from tech support.  Even after alerting management of 
  this issue, nothing has changed.
   
  My experience with QP, on the other hand, has always been positive as 
  their tech support always responds within 24 hours.  Even if they don't 
  know the answer immediately, they'll at least respond to acknowledge my 
  e-mail.
   
  So, for those weighing the pros vs the cons, data nirvana comes at a 
  price of crappy tech support.  Chuck's experience has been totally 
  positive from his posts on this board, but I've seen several others post how 
  they've also been cast aside by an unresponsive tech support.
   
  I've been more than patient with these guys and I'm in it for at least 
  the year.  The least I can do for those not subscribed, but thinking 
  about it, is tell you CAVEAT EMPTOR (buyer beware).
   
  Regards,
  Gary
   
   
  
  
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