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Hi all,
Just want to offer my 2 cents on my experiences so far with CSI and QP.
While we all would love to adhere to the high data standards that Chuck espouses and CSI provides, I am finding CSI's tech support to be so unresponsive that asking a basic question about exporting data into AmiBroker requires several attempts on my part due to lack of returned phone calls or returned e-mails from tech support. Even after alerting management of this issue, nothing has changed.
My experience with QP, on the other hand, has always been positive as their tech support always responds within 24 hours. Even if they don't know the answer immediately, they'll at least respond to acknowledge my e-mail.
So, for those weighing the pros vs the cons, data nirvana comes at a price of crappy tech support. Chuck's experience has been totally positive from his posts on this board, but I've seen several others post how they've also been cast aside by an unresponsive tech support.
I've been more than patient with these guys and I'm in it for at least the year. The least I can do for those not subscribed, but thinking about it, is tell you CAVEAT EMPTOR (buyer beware).
Regards,
Gary
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