[RT] Re: [MedianLine] Ensign

["Ira" <mr.ira@xxxxxxxxxxxxx>]

I have added nothing to this new computer. It uses 
Windows XP and all I run on it is Ensign, Outlook express and Internet 
Explorer.  The computer is a new Dell with a 2.4 CPU and plenty of HD 
room.   I do play FreeCell every now and then.  I have no Idea 
where the conflict comes from.  I am just trying to find out if I am the 
only one with this problem.  I have checked using 3 different virus 
programs and I have neither a virus nor a Trojan horse.  
 
Is anyone else using XP and having no 
problems?  It is not my intent to create a riot, only to try to find a 
solution.  If someone other then Ensign can help I would appreciate it as 
they can't seem to find the problem.   I have been using Ensign since 
1989 and been a satisfied user until this started to happen. Ira. 
<BLOCKQUOTE dir=ltr 
>
  ----- Original Message ----- 
  <DIV 
  >From: 
  <A title=ensign2@xxxxxxxxxxxxxxxxxx 
  href="">Ensign Software 
  To: <A title=unicorn@xxxxxxxx 
  href="">Judy MacKeigan 
  Cc: <A title=MedianLine@xxxxxxxxxxxxxxx 
  href="">MedianLine@xxxxxxxxxxxxxxx 
  Sent: Thursday, August 28, 2003 9:54 
  AM
  Subject: Re: [MedianLine] Ensign
  
  Hi,
   
  Thanks for the feedback.  This post from Ira is was originally sent 
  to Ensign
  about a month ago. He has had problems with this computer for months and 
  
  more than 2 dozen e-mail exchanges and phone calls have not figured out 
  his 
  problem.  We are aware of his frequent crashing.  He alone has 
  the problem 
  and we have no idea yet what it would take to fix what ever the problem 
  is.   
   
  Possibly he has some incompatibility in the creation of his Windows 
  operating
  system platform in having mixed 'old' and 'new' library files from some 
  installation.
   
  Possibly he has a virus.
   
  The two items we have control over are the Ensign Windows program and 
  the
  IQFeed program Ensign connects to.  We have verified he and us are 
  using the
  same versions of these two programs.  We are rock solid reliable on 
  our computers,
  but he is not.   We have over 100 IQFeed users and they must be 
  happy with
  the feed and the program because they are not complaining to us.  
  Only Ira is
  complaining.
   
  It is unfortunate Ira has elected to air his complaint when he alone has 
  the problem.
  His problem is not representative of the quality of Ensign Windows, nor 
  of our efforts
  to offer superior support when there is a problem that our actions can 
  change for the better.
  I do not have any further suggestions of what Ira might try or do to 
  find the solution.
   
  Ensign's web site is <A 
  href="">www.ensignsoftware.com.
   
  Sincerely, Howard Arrington
  <BLOCKQUOTE 
  >
    ----- Original Message ----- 
    From: <A 
    title=unicorn@xxxxxxxx href="">Judy MacKeigan 
    
    To: <A title=MedianLine@xxxxxxxxxxxxxxx 
    href="">MedianLine@xxxxxxxxxxxxxxx 
    
    Sent: Thursday, August 28, 2003 12:09 PM
    Subject: Re: [MedianLine] Ensign
    
    Gee Ira, sorry this is happening to you.  
    I use Ensign also and see nothing like what you are describing and machine 
    is on 24/5.  Others in Echat are also not saying anything about this 
    happening to them. 
    Hope it is resolved quickly for 
    you.
    Judy
    <BLOCKQUOTE 
    >
      ----- Original Message ----- 
      <DIV 
      >From: 
      Ira 
      
      To: <A 
      title=MedianLine@xxxxxxxxxxxxxxx 
      href="">MedianLine@xxxxxxxxxxxxxxx 
      
      Sent: Thursday, August 28, 2003 12:03 
      PM
      Subject: [MedianLine] Ensign
      
      I just posted this in another group.  It 
      is a message that I sent ot Ensign.  If you feel the same way and are 
      an Ensign user, it might help if they received other posts that expressed 
      the same feeling.  
Ira






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