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I have nothing against India or its
technicians. It is frustrating to tell someone the problem, have them put
you on hold in order to talk to their supervisor and then have them tell you
that it is your fault. When I was finally able to get in touch with
a US tech person the problem was solved in about 2 minutes. Yes, it is
probably Dell's fault for hiring the wrong company or individuals to represent
them. My comment was about their current tech support and one of the
reasons that it has failed. I have also made my feelings known to Dell and
its representatives.
<BLOCKQUOTE
>
----- Original Message -----
<DIV
>From:
ketayun
To: <A title=realtraders@xxxxxxxxxxxxxxx
href="">realtraders@xxxxxxxxxxxxxxx
Sent: Friday, May 30, 2003 10:04 AM
Subject: Re: [RT] GEN: LAPTOP
COMPUTERS
Really, must speak up in defence of fellow Indians......
When you have problems with any company, do you blame the employee or
the corporate powers that be? The ingredients of the product or the producer?
It is unfortunate that the tech companies have chosen people to
represent them that do not meet the standards of the customers. Perhaps one
should question the ethics of these individuals who could easily choose
Indians and Pakistanis that communicate in English at least as well as
Americans.Enough said, because of a deep respect for both Ira and Earl
who both have contributed far and beyond to our success in this
business.Sincerely,KateTo
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