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Hi Alex,
Thanx for the link. I've been looking for some kind (any kind) of
explanation for 2 weeks now.
I don't want to be "anal" about it, but I must point out that the link
is "conspicuous by its absence", i.e., the ONLY way to get to this
page on their website is to type in the address - manually. There is
NO way to navigate to it from their home page. It is, in effect,
hidden to all except those who "know" the URL.
And this crock about "... not being able to respond to the thousands
of emails ..." is just that - crock. One of the wonderful benefits of
the internet and its infrastructure is the ability to mass mail your
customer base. These folks have the email addresses of all of their
customers, and if they wanted to be "upfront" about the problem they
could have easily - VERY easily - sent an announcement to all of their
customers "fessing up" the problem and pointing us to the hidden web
page link. Of course, for them to do that, they'd have to be serious
about customer service.
As you can see, I'm in no mode to empathize with Hquote.com's
position. Again I say, BEWARE Hquotes.com - it is not a vendor you
want to do business with.
As far as alternative data sources, I appreciate the recommendation,
but I've already "worked around" the issue. I'm just steamed that
after plying the internet for over 6 years (since early '96), I
finally got burned.
Regards,
Michael
-----------------------------------------
On Fri, 8 Nov 2002 14:23:41 +0300, Alex Bell <alex_bell@xxxxxxx>
wrote:
>Hello Mike,
>
>Assuming worse is not always right. All things explained on their web
>site:
>
>http://www.hquotes.com/hquote/index.html
>
>As far as I can see this is due to Quote.com discontinued to provide
>free historical data. Particularly:
>
>--------------------
>
>Today we have received more than 2 thousands e-mails with questions about the future of HQuote and other topics. Unfortunately, due to this flow of messages we can't reply all of them in a timely manner. Here are some common questions and answers.
>
>Q1. HQuote unexpectedly stopped to download the data. What's the problem?
>
>A1. Quote.com has discontinued providing the free historical data service and all the data requests HQuote makes result in "Quote.com sent bad data" error message.
>
>Q2. I can't locate any link to HQuote web page. Where is it?
>
>A2. We have removed temporarily HQuote from the web site and stopped selling it. When we rearrange the program and connect it to alternative data source it will become available for download again. We do not comment the deadlines at this moment.
>
>Q3. As it doesn't work now, can I get a refund?
>
>A3. According to Software License (C:\Program Files\HQuote\license.txt ) we do not refund software purchases due to shareware nature of the program. Instead we offer you to switch to another program - Yquote Downloader.
>
>Thank you for your patience and understanding,
>
>HQuotes.com team
>
>--------------------
>
>If you would like to switch to reliable and payable EOD data vendor I
>could recommend Quote Plus (no affiliation, just as a satisfied user).
>
>
>Best regards,
> Alex mailto:alex_bell@xxxxxxx
>
>
>Thursday, November 7, 2002, 2:58:40 PM, you wrote:
>
>mac> I'm not sure if this is an appropriate post. If it is not, I apologize
>mac> in advance, but it is something that members of the list need to be
>mac> aware of.
>
>mac> I would advise strongly against doing business with Hquotes.com. They
>mac> provide a set of utilities that facilitate downloading and conversion
>mac> of price quotes to formats compatible with several charting packages,
>mac> Tradestation among them.
>
>mac> I am a registered user of 2 of their products - Yquotes (for daily
>mac> data) and Hquotes (for intraday data). Up until 2 weeks ago, things
>mac> worked very well. At that time Hquotes stopped working. I went to
>mac> their website (looking for a product update) and noticed that they no
>mac> longer promote (or support) that product. After 2 weeks of sending
>mac> emails to their support line, requesting support and an explanation, I
>mac> have to assume that they are no longer in business, even though their
>mac> website is still functional and they continue to promote their other
>mac> products.
>
>mac> So, please, do not make the same mistake that I did. Do not buy any of
>mac> the products they are currently promoting. It is no fun when a vendor
>mac> that you have come to rely on suddenly disappears.
>
>mac> Regards,
>
>mac> Michael
>mac> -----------------------------------------
>
>mac> -----------------------------------------
>
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