|
PureBytes Links
Trading Reference Links
|
Subject: Re: DTN-CPU (long post)
> DTN rolled back the changes and my TS2Ki is working fine today - no CPU
> overload. But this reprieve is only temporary (3-4 weeks?) unless
> Tradestation (Omega) agrees to modify TS2Ki to accommodate changes in the
> DTN feed. The situation is detailed in the attached email from a DTN
> representative.
>
> I have not been able to reach Tradestation tech support today (busy
signals)
> but intend to ask them to make these apparently simple changes to the
Global
> Server; failure to do so will effectively kill the product as an intraday
> tool. I don't pretend to understand the legal responsibility that
> Tradestation (Omega) may have to TS2Ki customers but am inclined to wonder
> whether, now that they are in the more highly regulated brokerage
business,
> they are more susceptible to complaints to the SEC, state securities
> commissions and attorneys general. If they fail to support one product in
> order to steer customers to their current product (TS Pro), such actions
> might be seen as a deceptive, even fraudulent business practice.
>
> Jim Alvis
>
> ----- Original Message -----
> From: <Jerry.Prazan@xxxxxxx>
> To: "James Alvis" <alvishsd@xxxxxxxxxxxxx>
> Sent: Tuesday, October 23, 2001 2:47 PM
> Subject: Re: Rollback
>
>
> > The tech boys and management met for hours to come up with a plan that
> > resulted in rolling back the changes that caused you the trouble. so you
> > should be working okay now. The problem is that the changes to the
> > datastream were changes that were necessary to solve other problems or
get
> > customers things that they have been requesting. Namely, tick serial
> > numbers so that we can correct "bad ticks" and also add incremental
> volumes
> > to the futures and futures option. We are required to give every
software
> > vendor 30 days notice and they are supposed to make the necessary
changes
> > in there software to accomodate the changes in our datafeed.
Tradestation
> > did not make the changes and we can't make the changes for them .
> >
> > Our datafeed is going to be changing to solve problems like the bad
ticks
> > or add features like the incremental volume. Any tradestation customer
is
> > going to have future problems if Tradesation will not keep to their
> > commitments to service their software.
> >
> > The fact remains that if this roll back is going to be temporary, if you
> > are using Tradestation, they need to make small easily accomplished
> changes
> > to it to react to changes to our data structure. We are obligated to
> inform
> > them and wait 30 days before the changes are effective. There is no
> second
> > way , Tradestation and only Tradestation can make these changes. I would
> > suggest that you consult your purchase agreement on any obligation by
> > Tradestation to upgrade their software
> >
> > Give me a call when you get this e-mail
> >
> > 800-511-0096 ex. 3249
> >
> > ________________________________________________________
> > DTN E-Mail Confidentiality Disclaimer:
> > The information contained in this e-mail message is legally
> > privileged and confidential information intended only for the
> > use of the individual or entity named above. If the reader
> > of this e-mail message is not the intended recipient, you are
> > hereby notified that any dissemination, distribution, or copy
> > of this email is strictly prohibited. If you have received
> > this e-mail in error, please contact the sender and immediately
> > delete the original message. Thank you.
> >
>
------------------------ Yahoo! Groups Sponsor ---------------------~-->
Protect your servers with 128-bit SSL encryption! Grab your copy of VeriSign's FREE guide: "Securing Your Website for business" Get it Now!
http://us.click.yahoo.com/M.WTOC/m1FDAA/cosFAA/zMEolB/TM
---------------------------------------------------------------------~->
To unsubscribe from this group, send an email to:
realtraders-unsubscribe@xxxxxxxxxxxxxxx
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
|