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<DIV><STRONG><FONT face=Arial color=#000080 size=2>My experience with Leo Web is
not as long as yours, but I have also noticed a deterioration in reliability
since REFCO took over. I am looking at Commodity.com which claim to be
fast, but is still a browser based system. I will post my experiences with
this site.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial color=#000080 size=2></FONT></STRONG> </DIV>
<DIV><STRONG><FONT face=Arial color=#000080 size=2>Bill
Daniel</FONT></STRONG></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000080 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
Earl Adamy
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=realtraders@xxxxxxxxxxxxxxx
href="mailto:realtraders@xxxxxxxxxxxxxxx";>realtraders@xxxxxxxxxxxxxxx</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, September 25, 2000 9:29
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [RT] Futures Brokerage Internet
order systems</DIV>
<DIV><BR></DIV>I had an account with TH to trade emini exclusively perhaps 18
months<BR>ago. Customer service was terrible and they had no phone backup at
the<BR>time. The TH Workstation was by far the best tool I have ever used
for<BR>scalping the emini - I could consistently enter limit orders (with
one<BR>click) to buy at the ask or sell at the bid eliminating all
slippage<BR>which with the low commissions made it a better deal to trade 5
lots of<BR>emini than the full spoo. Because I traded other futures and
required a<BR>backup where I could offset if the TH system went down, I
maintained<BR>both the TH and my LeoWeb account. I closed the TH account when
I<BR>stopped trading the emini so actively.<BR><BR>I've been trading the emini
a bit more these days and sorely miss the<BR>speed with which I could
enter/exit with the TH Workstation. I would<BR>have to question the ability of
any super deep discount firm to staff<BR>phone lines with enough licensed
brokers when the internet system goes<BR>down. LeoWeb has been suffering from
increasing outages recently but at<BR>least I can get a broker on the phone
when there is an outage.<BR><BR>What has been surprising to me is that since
Refco acquired LFG and<BR>LeoWeb, system reliability has actually deteriorated
rather than<BR>improving. Also, there have been no enhancements of
significance to the<BR>software in nearly 2 years. Would be interested in
hearing experiences<BR>with other futures internet order systems (not browser
based) with a<BR>high degree of uptime. I say not browser based, because I
have tried<BR>quite a number of browser based internet order systems for both
futures<BR>and stocks over the years, and never have I found any which come
close<BR>to the performance of installed software based order
systems.<BR><BR>Earl<BR><BR>> Dom----- Original Message -----<BR>> From:
DH <<A
href="mailto:catapult@xxxxxxxxxxx";>catapult@xxxxxxxxxxx</A>><BR>> To:
<<A
href="mailto:realtraders@xxxxxxxxxxxxxxx";>realtraders@xxxxxxxxxxxxxxx</A>><BR>>
Sent: Saturday, September 23, 2000 5:10 PM<BR>> Subject: [RT] Re: Timber
Hill??<BR>><BR>><BR>> > > they claim that their uptime is
99%.<BR>> ><BR>> > I sure hope it's better than that. The e-mini
trades 24 hours a day,<BR>5<BR>> > days a week, which works out to over
an hour of downtime a week.<BR>> ><BR>> > But the real problem,
from what I hear, is how they handle your<BR>orders<BR>> > if the
e-system does go down. They claim to have a phone backup but<BR>I<BR>> >
hear it's like trying to get through to tech support at a software<BR>>
> company. Since they don't have any conventional
phone<BR>infrastructure,<BR>> > you get all the customers at once trying
to call a single number and<BR>> > talk to some poor guy who isn't a
real clerk in the conventional<BR>sense<BR>> > of the word. And, since
their books are totally dependent on the<BR>> > e-system, if it's down,
the clerk probably won't even be able to<BR>tell<BR>> > you your
position, let alone your fill price. And, to add insult to<BR>> >
injury, they charge you something like $30 for the call when THEIR<BR>>
> f***up is the reason you are calling.<BR>> ><BR>> > No
thanks. I'd rather pay the bucks for a broker with a decent<BR>backup<BR>>
> infrastructure. Commissions are chump change compared to a bad
trade<BR>> > because of broker problems. Imagine going into Thursday
night not<BR>> > knowing if you were long or short the Naz.
:-)<BR><BR></BLOCKQUOTE></BODY></HTML>
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