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Just a heads up, why is ALWAYS reasonable to have a backup. This guy had his
account cancelled for complaining about his service from Quote.com
http://www.siliconinvestor.com/stocktalk/msg.gsp?msgid=13446234
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To: Chris Cooper who started this subject
From: qcom_datadept Monday, Apr 17, 2000 2:16 PM ET
Reply # of 7256
Dear Subscribers of Silicon Investor and Quote.com,
Let us review the purpose of this thread:
"This subject should be used for discussion of Quote.com's QCharts product,
a Windows application providing streaming real-time (or delayed) quotes,
charts, and other financial market data."
Client Services does understand the frustration at times and believes that
we have been very up front with the latest network information when
available. As you are aware, the Internet is far from perfect and there are
many factors that come into play with regards to providing clients data at a
reasonable price. Lycos has made every effort to correct as many issues that
it has control over. However, it appears that our candid approach has lead
to some abusive treatment of the Quote.com staff, as well as hinder those
clients that post questions pertaining to QCharts functionality.
It is only in an extreme circumstance that we would consider suspending a
Quote.com account. Personal attacks on Quote.com staff are unacceptable, as
the staff has only attempted to be helpful and informative to this thread.
Considering the tone of previous posts, we felt that it was not mutually
beneficial for the continued relationship.
This suspension does not imply that Lycos is not able to take feedback.
Quite the contrary, we appreciate the suggestions and opinions as this
assists us to provide a better product to our clients.
In regards to the previous posts concerning credit card disputes, we
encourage clients to contact our Billing department with any credit concerns
at 800.498.8068.
Please let me know if you have any further questions, comments or concerns.
Sincerely,
Ray Bamer
Manager, Client Services
Http://www.quote.com
Lycos Quote.com
The Network for the Investing Revolution
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