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Gen: BMI and customer service or lack thier of.



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<DIV><FONT color=#000000 size=2>For anyone that is looking for a data feed I 
strongly encourage you to look all the options.</FONT></DIV>
<DIV><FONT color=#000000 size=2>I have BMI data and I would give them a 6 out of 
10 for the quality of the data feed, but more importantly</FONT></DIV>
<DIV><FONT color=#000000 size=2>I would give them a 1 for customer 
service.&nbsp; If you have a problem</FONT></DIV>
<DIV><FONT color=#000000 size=2>forget.&nbsp; The technicians are surly, 
condescending and not very helpful.&nbsp;&nbsp; Not to mention the fact that 
most calls take 15 to 30 minutes to just to connect </FONT></DIV>
<DIV><FONT color=#000000 size=2></FONT><FONT size=2>to a technician.</FONT><FONT 
color=#000000 size=2>&nbsp; I have had to call about 5 problem in 6 months and 
each time I have regretted sighing up with them.&nbsp;&nbsp; It almost always 
takes multiple calls and at times days to reach a conclusion.&nbsp; They sent me 
on wild goose chases as well.&nbsp; </FONT><FONT color=#000000 size=2>Each time 
they have sent me back to Omega when it was obviously not an omega 
problem.&nbsp; The time I have wasted just to get the service I have paid for is 
ridiculous.&nbsp; Not to mention the fact that the service is way over 
priced.&nbsp;&nbsp;&nbsp;</FONT></DIV>
<DIV><FONT color=#000000 size=2></FONT>&nbsp;</DIV>
<DIV><FONT color=#000000 size=2>I am sure some of you feel you have gotten good 
service.&nbsp; I'm glad you are happy.&nbsp; For anyone else looking for 
</FONT></DIV>
<DIV><FONT size=2>a data vendor, cover your bases.&nbsp; Check out all the 
vendors and talk to a lot of people.&nbsp;&nbsp;</FONT></DIV>
<DIV><FONT size=2>I made a frustrating mistake.&nbsp; One which I hope you can 
avoid. </FONT></DIV>
<DIV><FONT size=2></FONT>&nbsp;</DIV>
<DIV><FONT size=2>Andrew.</FONT></DIV>
<DIV><FONT size=2></FONT>&nbsp;</DIV>
<DIV><FONT size=2>Ps.&nbsp; I don't mind occasional glitches, they happen, the 
key issue is how a company deals with problems.&nbsp; I can only imagine that 
their annual contracts </FONT></DIV>
<DIV><FONT size=2>give them the confidence to care so little about their 
customers satisfaction.</FONT></DIV></BODY></HTML>
</x-html>From ???@??? Mon Jun 21 18:19:22 1999
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Date: Mon, 21 Jun 1999 15:04:51 -0500
From: mguess <mguess@xxxxxxxxxxxxx>
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To: RAY RAFFURTY <rrraff@xxxxxxxx>
CC: Real Traders <realtraders@xxxxxxxxxxxx>
Subject: Re: Lewia Borsellino's Book
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Pretty good for an "I was there" book. Lots of flavor from the vantage
of the pits, from when he started in Gold under Maury on thru his learning
curve at the inception of the S&amp;P contract &amp; onto running the biggest
deck on the floor. Now he's running his own fund off-floor &amp; wants
a little of the respect given others like Paul Tudor Jones. Believes electronic
trading's time has come. Suggests side-by-side trading like the LIFFE (?)
did before going electronic. No real trading tips other than psychological.
A good read before turning out the lights at night.
<p>Michael
<p>RAY RAFFURTY wrote:
<blockquote TYPE=CITE><style></style>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Hi RT's,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Has anyone out
there read "The Day Trader: From the Pit to the PC" by Lewis Borsellino?&nbsp;
If so, what did you think of the book?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Good luck and good trading,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Ray Raffurty</blockquote>

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</x-html>From ???@??? Mon Jun 21 18:19:23 1999
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Date: Mon, 21 Jun 1999 14:17:33 -0700
From: Ira <ist@xxxxxx>
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To: Mervin Yeung <tinyeung@xxxxxxxx>
CC: Real Traders <realtraders@xxxxxxxxxxxx>
Subject: Re: OPTN: Market on Close
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The best way to buy an options is to know what its theoretical value is at
a given price.  If you are going to trade the underlying for a period of
time and amortize the value of the option then 1/4 or 3/8 isn't going to
make much difference.  Ira.

Mervin Yeung wrote:

> Hi RTs,
>
> I am trying to use options to replace stops.  I worry about the
> liquidity.  I know the close is usually the most liquid of the day.  I
> wonder if I use Market on Close Order to buy calls or puts right at the
> close, is it a good way?
>
> Thanks in advance!
>
> Mervin