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I'm starting to put some pieces together and here's what I suspect. All
users of the TimberHill Trader Workstation which connect via the internet
were affected by router problems at TH's end. Users which connect via leased
line, including quite possibly brokers such as PMB, FTG et al) which
front-end the TH system with their own computer and browser based software,
were probably unaffected by the internet related problems. TH has confirmed
to me that they had router problems (I'm assuming these are internet
related) and indicates the problem has been fixed. If so, we should expect
reliability to return.
Earl
>From TH
------------
The connection problems on Friday and today were caused by router problems
on our end. We have replaced the router and this disconnection problem
should be solved. Please let us know if you have further questions. Have a
great day.
-----Original Message-----
From: Michael Guess <mjg@xxxxxxx>
To: eadamy@xxxxxxxxxx <eadamy@xxxxxxxxxx>; RealTraders Discussion Group
<realtraders@xxxxxxxxxxxxxx>
Date: Monday, January 11, 1999 12:50 PM
Subject: Re: TimberHill down
>At 08:32 AM 1/11/99 -0700, Earl Adamy wrote:
>
>>I'm wondering if other TimberHill users have more information about what's
>>going on. Are the broker systems (e.g. PMB, FTG) which front end the TH
>>system also down?
>>
>>Earl
>
>I've had the same problems @ the same times you have. I've asked my broker
>to look into it (he also uses the TWS). They've apparently changed ISP's &
>have had problems since. soon as I know something I'll share it. BTW, I
>doubt PMB users would notice anything since their front-end doesn't
>distinguish between Timberhill's routing & the other options available to
>users. It's transparent, I understand; so, they'd keep on placing orders
>regardless of whichever system's running. Is that correct?
>
>Michael
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