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> PMB WAS DOWN FROM THE OPEN TO 1156 A.M. EASTERN TIME TODAY. THIS IS
> THE FIRST TIME THEY HAVE BEEN DOWN SINCE I HAVE BEEN TRADING WITH
> THEM (9/27/98).
FWIW, it was also down on 10/27. I was actually calling the order
desk, since some bugs/problems in PMBe kept me from entering my order
electronically. The order desk just uses PMBe to enter your order,
or so I've been told.
Anyway, at 2:56ET on 10/27 I called in an order and got put on hold
for several minutes. They finally came back and said the system was
down and they'd called the order to the pit. Fine, I figured, that's
probably at least as fast as electronic entry, right? Shouldn't take
more than 15-20sec to call the pit and get the order executed.
When they called me back, they gave me a fill that was about 8pts (in
the ND) better than it could have been. The market hadn't touched
that price for over 15mins before I called. I said "No, I wish," and
told them to check again. An hour later they came back with a fill
that made me wish I'd shut up and accepted the first one! I'm still
arguing with them about it, but the fill price they gave me wasn't
touched until almost FIVE MINUTES after I called. They're claiming
that was an acceptable fill, "given market conditions." Which is BS,
since the market was slow and almost flat then, luckily for me.
I was not pleased.
Gary
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