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Out of many, many companies (6-8 software, 3 real-time data, 6+ EOD data, 5
stock brokers, 3 fund companies, 3 futures brokers) I have dealt with in
this industry over many years of investing and trading in stocks, funds and
futures, there are only a handful I would recommend:
DTN: one of the most intensely customer service oriented large companies
with which I have dealt in this industry, excellent value
Ensign Software: real-time and EOD software, inexpensive at $29/Mo. for
month to month rental, well supported, and constantly enhanced, Y2K
compatible, new 32 bit version supports programming capabilities well beyond
TradeStation.
Pinnacle Data: excellent quality EOD futures and index data, corrections
provided nightly, still in the DOS generation when it comes to software,
however the software is reliable
Discover Brokerage: solid, reliable software, good execution, fair
commissions, accepts responsibility for errors
Vanguard Mutual Funds: among lowest fees in industry, good selection, good
customer service
Equis: good quality EOD analysis software which has a good toolbox and is
reasonably well-supported
That's all folks.
Earl
-----Original Message-----
From: alan myers <a.myers@xxxxxxxxxxxx>
To: eadamy@xxxxxxxxxx <eadamy@xxxxxxxxxx>
Cc: RealTraders Discussion Group <realtraders@xxxxxxxxxxxxxx>
Date: Friday, October 23, 1998 1:21 PM
Subject: Re: Genesis Data getting worse
>
>
>Earl Adamy wrote:
>
>> I'm amazed at the crap which is
>> dispensed by the majors I've done business with including Dial Data and
>> Telescan. On different occasions I sent simple filter code to each of
them
>> and asked why they didn't implement filters - neither replied.
>>
>
>This may be a bit off topic, so my apologies. Your experience in this case
with
>two well known vendors is typical of my own experience. I have yet to
encounter
>a single company in this industry that has consistently demonstrated that
it
>understands the concept of customer service. I know from reading many,
many
>posts to various groups (like yours) that it is not just me.
>
>I was the owner of a small but successful company. Each employee received
>instruction and training regarding the importance of customer service. It
>wasn't just a theoretical concept. No matter what the cost, customer
>satisfaction is far more effective than any advertising dollar ever spent.
>Every complaint, question, suggestion, or compliment was handled in a
courteous,
>and most importantly, prompt manner. In what you described above, a simple
>"Thank you, but we aren't going to use your suggestions because..." or
"Thank
>you, we are going to use your suggestion as a way of improving our
service -
>here's 3 mos. free as a token of our appreciation." would have made an
>incredible contribution to customer loyalty. You couldn't buy advertising
>anywhere for any price that would have been as effective as that simple
>response.
>
>The "service" I routinely encounter in this whole industry would have had
me
>firing employees had they been mine. I've sent email that said "I AM
INTERESTED
>IN BUYING YOUR PRODUCT , I just have a few questions. More than once, I
>received a rude almost hostile response. On other occasions, no response.
This
>is extra surprising when you consider my stated intention to purchase.
>
>This lack of customer concern isn't limited to the small, unheard of
companies.
>I had some problems with BMI (not the data, just the staff - promises not
kept,
>incompetent service, etc.). I articulated the whole sordid mess in a
letter to
>the Sales Mgr. No response. I subscribe to the Omega-list. TradeStation
users
>are requesting information about the expected date of completion of the Y2k
>patch. Response? None. As a back up I requested product information from
a
>TradeStation competitor - Metastock. No response yet even though I told
them
>I'd buy it if my questions were answered to my satisfaction. What would
the
>combined advertising budget of these three companies be? Talk about
misdirected
>resources!
>
>If ever there was an opportunity for a business, it would be in this
industry.
>If any existing (or new) company ever learns to grasp what *basic* customer
>service is, they would go right to the top.
>
>-Alan
>
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