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PureBytes Links
Trading Reference Links
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Try Vanguard Mutual Funds .... customer service reps know their job is to
serve customers, supervisors have authority to fix most screw-up on the
spot, fees are lowest in industry - Vanguard is owned by fund investors,
on-line systems work well and so do phones.
As for printing, if the app won't do it and all else fails, use
Shift+PrintScreen to capture the screen and paste it to Paint, then print
it.
Earl
-----Original Message-----
From: charles meyer <chmeyer@xxxxxxxx>
To: RealTraders Discussion Group <realtraders@xxxxxxxxxxxxxx>
Date: Thursday, October 08, 1998 5:34 PM
Subject: Re: Broken trade
>Earl wrote:
>
>
>Another good lesson for those using electronic trading systems ... never,
>ever, ever, ever, depend on anything but printed documentation of each and
>every trade which includes the reference/confirmation number of the trade
>together with all other particulars even if you have to initiate the print
>manually. And save them until you've matched them to the confirmations you
>receive in the mail.
>
>Earl, I don't know if you trade mutual funds or; familiar with Fidelity's
>FOX+ software?
>After placing a trade electronically, a confirmation number appears in one
>of the
>boxes in the order screen. Fidelity told me that I could be assured that
>when a number
>appeared the trade went through on the other end. All I needed to was to
>keep that
>reference number. I got badly burned by Fidelity on a trade one occasion
>when I
>could not access their web site and could not get FOX+ to accept my trade.
>The
>third backup also failed. If you are a Fidelity customer read these words
>very carefully.
>DO NOT DEPEND ON FIDELITY TO ANSWER THEIR PHONES BEFORE THE CLOSE.
>THEY CANNOT BE TRUSTED. I was put on hold for eight (8) minutes and when
>the
>rep picked up the phone; the market had closed and nobody in authority
>would accept
>my trade. Needless to say I was very bitter over this experience. My
>fourth backup now
>is thier touchtone express; which presumeably(sp) handled all calls during
>the crash last
>October. My problem was that I had nothing but positive experiences with
>all mutual
>fund companies prior to that time. Never once, did any fund family fail to
>anwer their
>phones prior to closing. I figured that since Fidelity was the largest;
>their phone system
>was at least as efficient as the others. NOT SO. Everything at Fidelity
>is for THEIR
>CONVENIENCE not the customer. That trade cost me over 2K. Very
>frustrating because
>there wasn't any recourse on my behalf. Looks like I need to find out how
>I can print
>a hard copy of the confirmation numbers that appear in the software. How
>else can I
>prove I placed the trade?
>
>
>Charles
>
>
>
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